About the Role

We're looking for a Customer Account Specialist (CAS) to provide exceptional customer service and administrative support across our busy signage business. This varied role combines front-of-house customer service, job processing, accounts administration, and general office support to ensure the smooth day-to-day operation of the business.

Key Responsibilities

• Provide front-of-house customer service and assist walk-in customers.

• Manage incoming phone calls and customer enquiries.

• Prepare basic quotations and invoices.

• Create and process job sheets within our job management system.

• Maintain accurate customer and job records.

• Coordinate courier and freight bookings.

• Assist with accounts administration, including supplier invoices and payment reconciliation.

• Support Health & Safety administration and compliance records.

• Perform basic design work using Flexi (training can be provided).

• Provide general administrative support to the wider team.

What We're Looking For

• Previous administration, customer service, accounts, or office support experience.

• Excellent communication and customer service skills.

• Strong attention to detail and organisational skills.

• Ability to multitask and manage competing priorities.

• Confidence using computer systems and Microsoft Office.

• Experience with Xero, Flexi, Corbridge, or similar software is advantageous but not essential.

Why Join Us?

• Diverse and interesting role with plenty of variety.

• Supportive team environment.

• Opportunity to develop your skills across customer service, administration and accounts.

• Competitive salary based on experience.