TECHNOLOGY TECHNICIAN - Nexus in Middlesex County (NJ)

MCP SFM, LLC

LOCATION: Edison, NJ

DEPARTMENT: INFORMATION TECHNOLOGY

REPORTS TO: OPERATIONS DIRECTOR

STATUS: FULL-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Nexus in Middlesex County (NJ) is a premier sport, recreation and entertainment district focused on improving the health and economic vitality of Eddison, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Nexus in Middlesex County (NJ) is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Technology Technician is the on-site technical lead for venue operations and live events. This role supports venue technology systems across live event operations and day-to-day facility needs. The person in this role serves as the primary on-the-ground resource during events and helps make sure venue technology is ready, working, and supported when it matters most.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serve as the on-site technology lead during events, including support for venue staff, partners, vendors, broadcast crews, and rights holders
Support venue systems including AV, network connectivity, WiFi, computers, scheduling, ticketing, POS, and guest access technology
Know how to access key venue systems, identify power and connectivity needs, and coordinate fast issue resolution when problems arise
Act as the first escalation point for event-day technology issues and know when and how to involve outside vendors or internal support resources
Coordinate with internal teams and third-party vendors to keep event-critical systems operational before, during, and after events
Help document issues, support consistent standards, and improve long-term supportability across venues
Event technology is ready before doors open and stays operational throughout the event
Venue teams know who to call for technology support and issues are resolved quickly
Technology support becomes more consistent, documented, and scalable across venues
All other duties as assigned by management

MINIMUM REQUIREMENTS:

2 years of experience in help desk or IT support in a client/server environment preferred
Experience in live event technology, venue operations, sports facilities, hospitality, entertainment, or a similar fast-moving environment
Working knowledge of AV systems, WiFi, network cabling, event technology, and hands-on troubleshooting
Strong project management and customer service skills, with the ability to stay calm under pressure, solve problems quickly, and communicate clearly with both technical and non-technical stakeholders
Experience coordinating vendors and supporting technology in operational or guest-facing environments
Experience supporting HP and Apple hardware

WORKING CONDITIONS AND PHYSICAL DEMANDS:

Perform office tasks including typing, filing, and phone usage
Sit for extended periods while operating a computer
Bend, stoop, crouch, climb, stand, pivot, and lift up to 40 pounds as needed
Limited exposure to physical risk; work is normally performed in a typical office environment
Facility has intermittent noise