We are looking for an enthusiastic and energetic individual to work at our busy Holiday Park!

We need someone who has strong work ethics, attention to detail and a can-do attitude to join our amazing team.

This is a varied role combining Reception and Housekeeping at a busy Holiday Park. The reception team are very hands on when it comes to Housekeeping, so you will need to be able to assist this department when needed. The more experience you have, the more Reception shifts you will be rostered on for.

Key responsibilities

• Checking guests in and out (can be checking in over 200 guests a day during busy Summer period)

• Answering phones and emails in a timely and efficient manner

• Communicating with third party booking agencies like Booking.com, Air BNB, Expedia and Hostelworld

• Cash handling of sales and processing refunds

• Data entry of customer and wholesaler details

• Learning, experiencing and delivering knowledge of Lake Tekapo and its experiences

• Maintaining relationships with wholesalers and travel agents

• Providing personalized service and experience for guests

• Recognizing and welcoming returned guests

• Taking bookings, providing helpful information and entering reservations

• Addressing guest requests and handling guest complaints in a positive manner

• Liaising with inter departments to assist guests and advise of room moves

• Maximizing sales opportunities by upselling to higher room categories

• Helping Housekeeping in the laundry department by washing and folding linens

• Assisting the Housekeeping team during big check out days

About you

• Experience in the Tourism industry

• Previous reception experience within a hotel, hostel or holiday park - minimum 6 months

• Understanding of OTAs and how they operate

• Familiarity with bookings systems, Seekom experience would be a huge advantage

• Attention to detail with administration duties

• Demonstrated experience in customer service

• Good understanding of the English language, spoken and written

• Ability to speak multiple languages would be an advantage

• Quick problem solver

• Adaptable to change and quick thinking during busy times and high check in periods

• Good organization skills

• Able to work under high pressure, especially during peak seasons from September through to April

• Current work visa or legally able to work in New Zealand

• Good team player and willing to take on any challenge across all departments

• Able to work in housekeeping and laundry on a daily basis when needed

Benefits

• Discounted staff accommodation if needed, including free unlimited wifi and power (accommodation is cabins with shared facilities)

• Powered sites available for those with their own vehicle

• Training on Seekom booking system

• Experience in one of the busiest Holiday Parks in New Zealand

• Great team to work with, from all around the world