Team Management & Performance

• Lead, manage, and motivate a team of outbound telesales executives.

• Allocate daily calling targets, sales targets, and customer databases to team members.

• Monitor individual and team performance against daily, weekly, and monthly targets.

• Conduct regular team meetings, performance reviews, and feedback sessions.

• Provide on-the-job coaching and training to improve calling effectiveness and sales conversions.

2. Outbound Sales & Business Development

• Drive outbound sales of pharmaceutical medicines and private-label products.

• Ensure regular calling and follow-ups with chemists, pharmacies, retailers, stockists, and other potential customers.

• Identify new business opportunities and expand the customer base.

• Drive product promotion, order booking, repeat orders, and customer retention.

• Ensure effective cross-selling and upselling of products to existing customers.

• Handle key customer accounts and support the team in closing high-value orders.

3. Target Achievement & Sales Monitoring

• Ensure achievement of assigned revenue, order volume, and customer acquisition targets.

• Track key performance indicators such as:

  • Daily outbound calls

  • Productive calls

  • Lead-to-order conversion ratio

  • Daily order booking

  • Revenue generation

  • Repeat business and customer retention

• Analyse sales performance and implement corrective actions wherever required.

4. Coordination & Reporting

• Coordinate with the purchase, warehouse, logistics, and operations teams to ensure smooth order processing and timely deliveries.

• Work closely with the sales and marketing teams for product promotions and business development initiatives.

• Maintain accurate customer databases, call records, sales reports, and follow-up trackers.

• Share daily, weekly, and monthly performance reports with management.

• Ensure customer complaints and order-related issues are resolved promptly.