Essential Functions/Responsibilities 

• Develop a working knowledge of client applications for all business units including but not limited to Yardi, MRI, JD Edwards and ServiceNow. 
• Provide support and solutions via ServiceNow within SLAs 
• Prioritize support requests based on customer impact 
• Identify solutions for system users that improve business processes 
• Collaborate with project teams and service desk.  
• Complete setup and revisions to user administration across multiple systems adhering to internal policies and deviation requirements.  
• Complete regularly scheduled User Administration audits to optimize user security.  
• Participate in regular reviews of support requests to identify training or documentation requirements.  
• Recognize and communicate system errors or outages 
• Fulfill on-call duties as required for support requests after hours and on weekends. 
• Flexibility for attending or responding to early morning and late night meetings and inquiries 
• Maintain a high degree of customer service for all support queries and adhere to all service management principles. 
• Performs other duties as assigned 

Skill Set / Competencies Required 

• Knowledge of user administration principles and user security standards 
• Strength in communicating technical information in non-technical terms.  
• Excellent customer service and interpersonal skills; ability to relate to others 
• Professional verbal and written communication skills (English) 
• Strong analytical and problem solving skills 
• Maintain flexibility and creativity in a variety of situations. 
• Strong organizational and time management skills consistently sets goals and meets deadline. 
• Working knowledge of Microsoft Outlook, Word, Excel other core software systems 

Work Experience and Education 

• Graduates / Postgraduates in any stream 
• 3 plus years of related experience. 
• Excellent communication skills. 
• Experience is YSR scripting preferred 

• Develop a working knowledge of client applications for all business units including but not limited to Yardi, MRI, JD Edwards and ServiceNow. 
• Provide support and solutions via ServiceNow within SLAs 
• Prioritize support requests based on customer impact 
• Identify solutions for system users that improve business processes 
• Collaborate with project teams and service desk.  
• Complete setup and revisions to user administration across multiple systems adhering to internal policies and deviation requirements.  
• Complete regularly scheduled User Administration audits to optimize user security.  
• Participate in regular reviews of support requests to identify training or documentation requirements.  
• Recognize and communicate system errors or outages 
• Fulfill on-call duties as required for support requests after hours and on weekends. 
• Flexibility for attending or responding to early morning and late night meetings and inquiries 
• Maintain a high degree of customer service for all support queries and adhere to all service management principles. 
• Performs other duties as assigned 

Skill Set / Competencies Required 

• Knowledge of user administration principles and user security standards 
• Strength in communicating technical information in non-technical terms.  
• Excellent customer service and interpersonal skills; ability to relate to others 
• Professional verbal and written communication skills (English) 
• Strong analytical and problem solving skills 
• Maintain flexibility and creativity in a variety of situations. 
• Strong organizational and time management skills consistently sets goals and meets deadline. 
• Working knowledge of Microsoft Outlook, Word, Excel other core software systems 

Work Experience and Education 

• Graduates / Postgraduates in any stream 
• 3 plus years of related experience. 
• Excellent communication skills. 

Experience is YSR scripting preferred