Job Description

Head – Gold Loan Business

Position Details

Designation: Head – Gold Loan Business

Department: Retail Assets / Gold Loan Business

Location: Corporate Office

Reporting To: Sr.GM

Grade: Senior Management Team (SMT)

Role Purpose

To provide strategic leadership and end-to-end management of the Gold Loan business with complete ownership of growth, profitability, portfolio quality, customer acquisition, branch expansion, operational excellence, risk management and regulatory compliance.

The incumbent will drive the Gold Loan business as an independent profit center while ensuring sustainable growth, strong governance standards and superior customer experience.

Key Responsibilities

1. Business Strategy & Growth

• Develop and implement the long-term strategy for the Gold Loan business.

• Drive AUM growth, disbursements, customer acquisition and market penetration.

• Identify new business opportunities and expansion markets.

• Formulate annual operating plans and growth roadmaps.

• Build a scalable and profitable Gold Loan franchise across geographies.

• Monitor market dynamics, competition and emerging business opportunities.

2. P&L Ownership

• Manage complete Profit & Loss responsibility for the Gold Loan vertical.

• Achieve targets relating to:
  • AUM

  • Revenue

  • Profitability

  • Yield

  • Cost-to-Income Ratio

  • ROA and ROE

• Optimize branch productivity and business economics.

• Ensure sustainable business growth with healthy margins.

3. Sales & Distribution Management

• Design and execute customer acquisition strategies.

• Strengthen branch network productivity.

• Develop sourcing channels and partnerships.

• Drive repeat business and customer retention.

• Establish sales productivity benchmarks across locations.

• Ensure achievement of business targets across regions.

4. Product & Market Development

• Develop innovative Gold Loan products and schemes.

• Recommend pricing strategies based on market conditions.

• Strengthen customer value proposition.

• Drive digital lending initiatives and process automation.

• Enhance competitive positioning in the Gold Loan market.

5. Portfolio Quality & Risk Management

• Maintain high-quality portfolio standards.

• Monitor:
  • Delinquencies

  • Overdue trends

  • NPA levels

  • Collection efficiency

• Ensure robust gold appraisal and valuation standards.

• Drive fraud prevention and risk mitigation measures.

• Establish strong early warning systems and portfolio monitoring mechanisms.

6. Gold Custody & Security Governance

• Ensure adherence to gold custody and storage protocols.

• Strengthen branch-level security controls.

• Ensure compliance with internal audit observations.

• Review vault management and reconciliation processes.

• Minimize operational and fraud risks.

7. Collections & Auction Management

• Develop collections strategy across the portfolio.

• Monitor collection efficiency and recovery performance.

• Oversee auction processes in line with regulatory and internal guidelines.

• Ensure timely disposal of overdue accounts through approved mechanisms.

• Maintain auction governance and customer communication standards.

8. Operations Excellence

• Improve operational efficiency and turnaround time.

• Standardize processes across branches.

• Drive digital and workflow automation initiatives.

• Ensure flawless execution of business processes.

• Monitor customer service standards and grievance resolution.

9. Regulatory Compliance & Governance

• Ensure compliance with:
  • RBI Regulations

  • Fair Practice Code

  • KYC / AML Guidelines

  • Internal Policies

  • Audit Requirements

• Liaise with Risk, Compliance, Audit and Legal teams.

• Ensure adherence to corporate governance standards.

10. Leadership & Talent Management

• Build and lead a high-performing Gold Loan team.

• Develop leadership pipeline for future growth.

• Drive employee productivity and capability building.

• Institutionalize performance management systems.

• Foster a culture of accountability and customer-centricity.

11. Stakeholder Management

• Work closely with:
  • MD / CEO

  • Business Heads

  • Risk Team

  • Operations Team

  • Finance Team

  • Compliance Team

  • HR Team

• Present business performance and strategic initiatives to senior leadership.

• Represent the organization in industry forums and market interactions.