Operations & Quality Assurance Co-ordinator
About CrestClean
CrestClean was launched in 1996 and today we are leaders in both the NZ franchising and commercial cleaning industries.
Our vision is to continually innovate and improve the way we operate with a plan to double the system-wide turnover in the next five years by enhancing the customer experience.
We are a secure company and have experienced double-digit growth each year for the last 29 years.
We operate across 17 regions, deploying over 2,400 personnel via our award-winning franchise model, servicing over 6,500 contracted corporate and education-based customers.
We have established a reputable and trusted brand with more than 720 franchised businesses operating throughout NZ.
The Opportunity
Based in Ashburton, but covering the regions of Selwyn, Mid/South Canterbury and the West Coast, the Operations & Quality Assurance Coordinator role is key in supporting our high growth by implementing CrestCleans quality assurance programme. Joining a cohort of 13 Quality Assurance Coordinators nationwide, you'll report to the General Manager with support of the local Regional Manager, providing support to a network of 41 franchise operators and engaging with more than 250 commercial cleaning clients in the Mid/South Canterbury area.
The successful applicant will be joining a secure and fast-moving business with a dynamic, perpetually improving business model that embraces the latest technologies.
We foster an open and engaging culture, and you will be encouraged to actively participate in our ongoing self-development and systems improvement initiatives.
Objectives:
Enhance customer satisfaction and retention.
Facilitate and inspire franchisees to consistently deliver high-quality service.
Cultivate strong relationships with franchisees and other CrestClean team members.
Champion a culture prioritizing health, safety, and well-being
Uphold and nurture CrestClean's identity as a franchise-focused organization.
Maintain professionalism and business acumen at all times..
Key Areas of Responsibility:
Conduct customer quality audits.
Monitor health and safety practices.
Ensure franchise compliance.
Oversee operational compliance.
Facilitate customer contract inductions.
Skills and Attributes Required:
Possess or develop proficient technical cleaning skills and operational knowledge.
Demonstrate professionalism and strong interpersonal skills.
Exhibit organisation and efficiency, adhering to structured audit cycles.
Display meticulous attention to detail and accuracy.
Excellent literacy, numeracy and written communication skills
Display initiative, able to develop solutions and problem solve
A concern for quality and health and safety, with high personal standards and presentation
Proficient in use of IT devices and programs. Ability to master in-house Customer Relationship Management (CRM) program and other applications as required
Full NZ motor vehicle license without previous convictions
As you will be traveling over to the West Coast some overnight stays are a requirement
Other Info:
A modern work vehicle is provided
Medical insurance
Comprehensive training and support
If you are a motivated team player who is keen to develop and contribute to our industry leading organisation, we would love to hear from you today.