Key Responsibilities * Provide technical guidance and troubleshooting support to field teams, dealers and service centres to diagnose and resolve complex product issues while minimising vehicle downtime * Investigate field failures using telematics, diagnostic tools and warranty data to pinpoint root causes and detect recurring failure patterns * Formulate and validate immediate containment actions and permanent corrective actions in close coordination with cross-functional engineering and manufacturing teams * Innovate digital diagnostic applications and tools to streamline fault finding and improve service operations * Publish technical advisories, service bulletins and updated repair procedures to standardise best practices across the entire dealer network * Analyse warranty claims, repeat repairs and breakdown data to build predictive dashboards and generate actionable insights for management * Drive first-time-right repair initiatives to reduce repeat service visits and accelerate the overall turnaround time for technical escalations * Conduct technical training workshops and webinars for dealership technicians and field personnel to elevate technical capabilities * Maintain comprehensive technical knowledge databases and failure analysis records to preserve organisational learnings * Deliver structured product quality feedback and field intelligence to engineering teams to drive continuous design and manufacturing improvements Ideal candidate * Bachelor’s degree or diploma in Mechanical, Electrical, Electronics, Automobile Engineering or Mechatronics * Specialisation or certification in Electric Vehicle Technology preferred * 3 to 5 years of experience in automotive or electric vehicle technical support, product quality, service engineering or diagnostics * Hands-on experience in EV systems, diagnostics and field issue resolution * Proven experience collaborating with cross-functional teams and product development