Job Responsibilities

Configure and maintain sandbox environments (Zendesk / Intercom / Gorgias, etc.);
Test AI solutions (chatbots, translation tools, CRM/helpdesk AI features);
Run real customer support scenarios and evaluate system performance and quality;
Configure chatbots and conversational flows within AI platforms;
Compare and test AI vendors, prepare practical recommendations;
Provide troubleshooting in test and client environments;
Support Digital Transformation initiatives and tasks assigned by the team lead;

Candidate Requirements

Experience in customer support / BPO (Team Lead, Quality Control, or Senior Agent);
Strong understanding of support operations (SLA, tickets, communication channels);
Hands-on experience with CRM / helpdesk systems (Zendesk / Intercom or similar);
Ability to quickly learn and navigate new systems independently;
Strong analytical thinking and autonomy;
English level B2+;

Nice-to-have

Basic understanding of APIs / integrations;
Experience with no-code automation tools (Zapier, Make, etc.);
Experience with AI tools, chatbots, or LLM-based solutions.