The role of the Account Manager will be to establish, own and manage a portfolio of clients, focusing on driving revenue and best practice adoption. They will achieve this through understanding their customers' challenges and recommending tailored account plans & solutions by delivering strategic advice to drive client success, customer education and customer satisfaction.

An appetite for identifying and executing opportunities to drive growth and success for their portfolio of clients is highly valued. Account Manager, UK ResponsibilitiesGrow revenue, education and solution adoption with Clients, Partners and Agencies where relevantPartner with Customer Insights and Direct Marketing to facilitate education and solution adoption programsHelp develop client strategy, continuous improvement and knowledge sharing initiativesAnalyse data to identify trends to enhance our customer support processes and improve team efficiencyOptimize campaigns and identify programmatic ways to do this at scaleLead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to adapt to feedback and adjust plans accordinglyOperate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issuesGather agency and partner feedback to enhance ad products and the customer experienceDeliver consultative support and up-to-date education on our Meta productsPresent key client issues to C-level stakeholders, acting as the customer advocate within MetaMinimum Qualifications4+ years previous experience in customer sales and support, agency account management or consultingEvidenced success with presentation skillsDemonstrated team working skills, capacity to adapt to a fast-paced, international work environment with a drive for making an impactIdentify and leverage trends within industry of expertise/focusA self starter with experience of critical thinking and analytical skillsDemonstrated experience in effectively prioritizing tasks and managing time, even under high-pressure situationsClient management experienceFluency in EnglishMarket knowledge and work experience in the UK market, as the role manages a portfolio of UK-based clientsPreferred QualificationsExperience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesBachelors or Masters degree (or equivalent)