Operations Manager
Location: Cleveland, Akron, Lorain, Youngstown (branch office is located in Akron)
Schedule: Full-Time | 2pm-10pm (will vary based on client needs)

About Clean Team

Clean Team is a growing commercial cleaning and facility services company committed to delivering exceptional customer service, operational excellence, and dependable results. We believe in strong leadership, accountability, teamwork, and maintaining a culture where employees are supported and customers come first. As we continue to expand, we are seeking an experienced Operations Manager to lead daily operations, drive performance, and support branch success.

Position Summary

Clean Team is seeking a hands-on Operations Manager to oversee the daily operations of our branch and ensure service excellence across all customer accounts. This leadership role is responsible for managing Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator while maintaining labor budgets, customer satisfaction, staffing coverage, and operational efficiency.

The ideal candidate is highly organized, detail-oriented, capable of leading multiple teams, and comfortable making real-time operational decisions in a fast-paced environment. This role works closely with the General Manager to support branch growth, employee accountability, customer retention, and operational execution.

Responsibilities

Lead and oversee all daily operations within the branch
Supervise Area Managers, Site Managers, Support Techs, and Staffing Coordinator
Ensure all customer locations receive scheduled service without interruption
Monitor labor budgets, staffing levels, overtime, and operational costs
Review employee timekeeping and labor reporting in Chronotek Pro
Conduct daily building inspections and customer follow-up visits
Resolve customer concerns professionally and maintain strong customer relationships
Train, retrain, and develop operational employees and leaders
Coordinate staffing coverage for open shifts and emergency service needs
Lead daily 4 PM Manager Meetings and hold leadership staff accountable
Oversee Level Board accounts and ensure corrective action plans are completed
Assist with recruiting, onboarding, employee documentation, and HR coordination
Support start-up operations for new customer accounts
Assist with inventory management, supply deliveries, and operational logistics
Submit daily operational reports to the General Manager

Qualifications

Previous management or operations leadership experience required
Experience in commercial cleaning, janitorial, facility services, or service industries preferred
Strong leadership, communication, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Experience with scheduling, labor management, and employee accountability
Comfortable conducting inspections and customer-facing visits
Proficient with email, reporting systems, and workforce management software
Reliable transportation and flexibility to support operational needs when necessary

What We Offer

Competitive salary and benefits
Leadership growth opportunities
Supportive team-oriented environment
Company training and development
Stable, growing company with long-term advancement potential
Opportunity to make a direct impact on branch success and customer satisfaction

**Clean Team is an Equal Opportunity Employer**

- This company does not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.