30+ hours work per week
Starts from $28/hour, unlimited growth space.
Tour Delivery (Stargazing)
Ensure telescopes are set up and programmed/optimised according to Go Tekapo procedures, guidelines, training and best practice.
Preparation of stargazing tour site.
Deliver and present engaging and great storytelling, scientific facts and education based on southern sky astronomy and Go Tekapo tour scripts.
Act as a receptionist when required, respond to inquiries and actively promote Go Tekapo tours, attractions and services in a professional, accurate and timely manner.
Efficient and safe dismantling and secure storage of telescopes.
Tour Delivery (Petting zoo / farm tour)
Ensure animals' food are set up and the customer standing areas are tidy/clean according to Go Tekapo procedures, guidelines, training and best practice.
Preparation of petting zoo and Mt Hay farm tour area.
Deliver and present engaging and great storytelling, scientific facts and education based on Go Tekapo tour scripts.
Act as a receptionist when required, respond to inquiries and actively promote Go Tekapo tours, attractions and services in a professional, accurate and timely manner.
Efficient and safe dismantling and secure storage of all necessary equipment.
Customer Experience
Ensure you provide high-quality customer service ensuring guest needs and expectations are met, ensuring that management are aware of any feedback or complaints in a timely manner.
Be a gracious host, welcoming and acknowledging all guests, anticipate guests need. guests are thanked and fare welled with sincerity.
Proactively engage with customers, establish their needs through active listening and questions and provide clear and accurate information, adapting presentation style and delivery to the target audience.
Confident driving company vehicles to our stargazing sites with telescopes.
Conclude the customers' experience by thanking them with a genuine farewell.
Reply customer service phone messages and emails in appropriate manner.
Product Development
Informing management of events and developments in the wider world that are pertinent to the operations of Go Tekapo to be incorporated into the tour.
Training and Personal Development
Identifying gaps in your own knowledge and working to bridge these.
Identifying relevant training that is of interest to Go Tekapo as a business and to you as an individual, and bringing these opportunities to the attention of management.
Reservation
Using our booking system to manage all activities bookings.
Identifying outstanding bookings, such as canceled, pending or double bookings.
Covering shifts during day time at booking office.
Other activities
Translating from English to Mandarin for other daytime activities
Tour guiding Mandarin tours for the petting zoo and other activities under Go Tekapo Tourism Group.
Maintaining all relevant equipment.
Other
Carry out any other responsibilities as may be reasonably required from time to time.
Ensure the company's best interests are served at all times.
Cleaning all facilities as required.
Health and Safety
Proactive in compliance with policy, procedures and guidelines in line with SOPs.
Any potential or maintenance issues identified, documented and raised with the relevant department as appropriate.
Proactively identify, respond/react to any potential or emergency situation as per SOPs.
Any H&S requirements or issues are identified and addressed early, ensuring any risks have been minimized/mitigated/eliminated prior to tour commencement.
Knowledge and Skills
1. Native Mandarin speaker
2. Good grasp of English
3. Receptionist experience.
4. New Zealand living or studying experience, and have a sound knowledge of New Zealand
5. Respect everyone who comes from different cultural backgrounds or religions.
6. Have a sound knowledge of Te Reo Maori.
7. Must be comfortable in addressing a group
8. Be jovial and able to infect people with your passion.
9. Driver's License