The opportunity
University of the Arts London is seeking an Out of Hours Concierge Assistant with a background in security and customer-facing facilities management services to join our Accommodation Services team. This is an excellent opportunity to apply your skills and experience within a vibrant, student-focused service, where your expertise will have a meaningful impact on both residents and the wider university community.
Accommodation Services houses more than 3,200 students across 12 halls of residence located throughout London on fixed-term tenancies. Working as part of a team delivering a 24/7 service, you will provide a friendly, professional front-of-house concierge service to students living in UAL-managed halls, offering support and assistance while ensuring a customer-focused approach that reflects UAL’s high standards.
You will welcome residents and guests, offer assistance and guidance and help maintain a safe, supportive atmosphere while remaining attentive to students' well-being. Your responsibilities will include conducting routine inspections, carrying out internal and external patrols, implementing low-level maintenance tasks, managing post and parcel systems and supporting the smooth operation and security of the premises.
You will be expected to work flexibly on a 4 day shift rotation from 20:00 to 08:00. Outlined in a 4 days on, 4 days off shift pattern.
About you
We are seeking an individual with SIA Door Supervisor Level 2 accreditation and demonstrable experience in security, portering and mail handling operations, along with experience in customer-facing facilities management services. You will be confident using CCTV software management systems, including reviewing footage and producing still images, along with knowledge of keycard access systems, reprogramming fobs/cards and interrogating access reports.
You will also demonstrate a sound understanding of current Health & Safety regulations, Safeguarding, Mental health awareness and COSHH requirements, together with practical low-level maintenance skills. Excellent communication and interpersonal skills are essential, along with the ability to work independently.
We are committed to providing a safe and secure environment for all students, staff and visitors. As this role requires you to work with children, young people and/or vulnerable adults, a satisfactory Enhanced DBS check is required.
What we offer
To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:
- 31 days of annual leave and 2 days off to volunteer plus bank holidays
- Flexible and Dynamic working options available from the first day
- Discounted Medical Insurance including Digital GP service, therapies, in-patient and day-case treatment
- Free counselling and advice via our Employee Assistance Programme (EAP)
- Sector-leading Equal Parental Leave policy (6 months full pay for both parents)
- Defined-benefit LGPS pension scheme
- In-house training and development including apprenticeships and free places on creative courses
- Interest free loans on travel and tech, discounts on gym memberships, nursery fees, eye care and much more
- Various opportunities to attend student shows and exhibitions