Kiwi Journeys is one of New Zealand's leading cycle tour operators, providing premium bike/ebike hire, package tours, shuttle services and unforgettable cycling experiences on the South Island's Great Rides. Our mission is simple: deliver the best equipment, the best service, and the best memories for every customer.
We’re looking for a skilled and reliable Bike Mechanic who is passionate about bikes/ebikes and enjoys working with people. The Bike Mechanic will work closely with the operations and customer service teams and ensure our bike/ebike fleet is serviced, prepared and available for daily rental/tours and multi-day tours.
Our operation runs 7 days a week, so this role will need to work some weekend days and afternoon-into-evening shifts when required. This is a role that requires a minimum of 30 hours (winter) and up to 60 hours (summer) of work per week. This role is based at our central Nelson Depot.
Key Responsibilities:
Bike/ebike Fleet Maintenance & Preparation:
Perform maintenance and repairs on all types of bikes/ebikes, including mountain bikes, trail bikes, kids bikes, etc.
Conduct thorough inspections to ensure all bikes/ebikes are in top working condition and safe for use.
Prepare bikes for pre-booked rentals and guided tours, ensuring they meet the specific requirements of each booking.
Assemble and test new bikes purchased for the fleet or customers. Refurbish bikes/ebikes at the end of their fleet service life to prepare for sale.
Customer Service:
At busy times, assist customers with bike rentals, providing knowledgeable recommendations based on their needs and skill levels.
Address and resolve customer issues or concerns promptly and professionally.
Essential Experience and Qualifications:
A minimum of three years direct experience as a bike/ebike mechanic.
Excellent mechanical skills with the ability to diagnose and repair a wide range of bike/ebike issues, and in particular experience with Bosch and Shimano ebike systems.
Meticulous attention to detail to ensure high-quality repairs and maintenance.
Ability to proactively identify and problem-solve potential maintenance issues before they cause issues when in use.
A recognised qualification such as the New Zealand Certificate in Bicycle Mechanics (Level 4) or equivalent is welcome, but not essential.
Personal attributes:
A positive and outgoing personality, enjoy sharing your love cycling with customers.
Excellent spoken and written English language skills.
Must be physically fit and able to lift bikes/ebikes safely and assist with onloading and offloading bikes/ebikes from trailers.
A completer/finisher ethic, taking accountability for completion of maintenance & repairs efficiently and effectively to ensure fleet readiness as needed.
Applications close 5pm Friday 20th November.
Please apply to [email protected] with your CV and a covering letter, outlining your suitability for this job and what you can offer Kiwi Journeys.