Position: Guest Relations Manager

Job Type: Full time, seasonal contract

Location: Corfu, Greece

As our Guest Relations Manager, you will play a key role in ensuring that every guest at our resort receives exceptional and personalized service. You will manage and oversee all guest relations operations, working closely with various departments to ensure that our guests' needs are met before, during, and after their stay. You will be the face of the resort, responsible for creating memorable experiences and building lasting relationships with our valued guests.

What You'll Do

·         Lead the guest relations team, fostering a culture of excellence and service

·         Ensure team members complete required training programs to maintain high standards of hospitality and service (focusing on LQA standards of service)

·         Act as the main point of contact for guests, addressing their needs and ensuring a seamless stay

·         Handle guest feedback, complaints, and special requests with professionalism and care, ensuring that any issues are resolved promptly

·         Coordinate with other departments to anticipate guest needs and ensure smooth operations

·         Oversee the guest experience from check-in to check-out, ensuring every interaction exceeds expectations

·         Provide personalized services for guests, including special occasion arrangements, room preferences, and custom requests

·         Maintain guest history records and ensure all information is up-to-date for future visits

·         Ensure the team upholds the highest standards of hospitality and attention to detail

·         Motivate and lead the team to participate in various sustainability initiatives and projects that align with the resort’s environmental goals

·         Participate in daily operation meetings to ensure alignment across departments and continuously improve the guest experience

What You Can Expect From Us

·       Remuneration in accordance with the applicable National Collective Labor Agreement for Hotel Employees in Greece (net salary between 1.600 – 1.800 euros)

·       Single Accommodation and daily meals

·       Structured onboarding and continuous learning, including training aligned with LQA luxury service standards and Banyan Group standards

·       Mandatory compliance and workplace training, including areas such as the Code of Conduct and Anti-Bribery & Corruption, as an essential part of your onboarding and ongoing development with us

·       Opportunities to develop your skills and grow your career within an international hospitality group

·       Cross-property exposure opportunities within Banyan Group

·       A diverse, inclusive and collaborative working environment

·       Membership of the ALL Heartist Card, offering associate rates and benefits across participating Accor hotels worldwide

What We’re Looking For

·         Previous experience in Guest Relations or Front Office, preferably in a luxury hotel or resort

·         Experience in a supervisory / management role

·         Strong communication and interpersonal skills

·         Fluency in English; additional languages are a strong advantage

·         Strong organizational and problem-solving skills

·         Ability to remain calm and professional in high-pressure situations

·         A polished, professional appearance in line with luxury hospitality standards

Discover Your Potential With Us

At Angsana Corfu, every role has the opportunity to make an impact. Bring your skills, personality and passion for hospitality - and discover where they can take you.

Angsana Corfu Resort & Spa is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where all associates are respected and encouraged to grow.