Reporting to the District Manager, the Multi-Unit Manger manages overall
operations of two or more Taco Time restaurants. The Multi-Unit Manager ensures
that their restaurants are providing excellent guest service, serving safe,
high quality foods, maintaining clean facilities, developing their people and
upholding policies and procedures while growing guest counts and maximizing
profitability.
Why join the Taco Time team? Besides employee discounts on the Puget Sound's favorite taco, we offer the following competitive benefits:
- Competitive Wages and bonus potential
- Pay Day every Friday
- Medical & Dental Benefits
- 401k Retirement Plans
- Education Assistance
- Childcare Assistance
- Quality of Life and flexible schedules
- Free Employee Shift Meals
- Paid Time Off- 80 hours of PTO after 90-days of employment
- Promotions from Within
- Taco Time Cares - Employee Hardship Program
- Employee Discount for employee and immediate family
- Using the Taco Time NW App, employees can purchase up to $40.00 worth of Taco Time, 3 times per week (during non-prime time hours)
Essential Functions and Key Position
Accountabilities
· Key member of the restaurant operations leadership team and willing to
travel as needed to fit the needs of the company
· Maintains high-standards and expectations around food quality, guest
service, food safety, speed of service, cleanliness, and profitability at their
restaurants
· Able to effectively communicate direction through support management
teams and get others to follow their lead
· Holds managers accountable for performance and works with managers to
improve
· Responsible for maintaining positive and healthy work environment
· Ensures compliance with operational standards, company policies and
procedures
· Responsible to ensure all laws and
regulations are being followed in all their restaurants
· Responsible for the financial integrity
of all their restaurants including but not limited to, cash, product inventory,
and labor
· Monitors staffing levels to ensure everything is being done to
appropriately staff restaurants based on sales volumes
· Builds an effective team through training and development by providing
feedback, establishing performance expectations and by conducting performance
reviews
· Coaches and counsels’ staff; terminates employees when necessary
· Assists and supervises in all aspects of management training
· Travels between restaurant locations on a frequent basis. Equally splits time[BD1]
· Possesses excellent organizational and
prioritization skills, including the ability to manage multiple tasks/projects
at one time
· Adapts to changes in work assignments and environment,
willing to assume additional responsibility and learn new processes
· Manages, problem solves and continuously improves key metrics relating to
restaurant operations and guest satisfaction
· Manages shifts which includes: daily decision making, scheduling,
planning while upholding standards, product quality and cleanliness
· Investigates and resolves complaints concerning food quality and service,
taking all appropriate action to turn dissatisfied guests into return guests
· Maintains an accurate and up-to-date plan for restaurant staffing needs
· Prepares schedules and ensure that the restaurant is staffed for all
shifts
· Responsible for ensuring that all financial and administrative duties are
completed accurately, on time and in accordance with company policies and
procedures
· As needed, participates in preparation of, and cooking, assembling or
packaging of food served or prepared by restaurant; collection of monies from
guests; delivery of guest service as needed to maintain flow
· Supports special projects and other
designated activities, as assigned
· Performs other related duties and
projects as assigned by Manager
Minimum Qualifications
EDUCATION
1. High School Diploma or general education degree (GED) or equivalent
combination of education and experience
LICENSURE/CERTIFICATION
1. Valid Food Handler’s Permit
EXPERIENCE
1. This position requires at least three years’ experience as a
Restaurant General Manager
a. Direct management experience for Taco Time NW in lieu of
Restaurant General Manager experience may be considered
KNOWLEDGE/SKILLS/ABILITIES
1. Communication
a. Requires ability to communicate effectively in English both verbally and
in writing
b. Ability to follow appropriate communication channels
c. Ability to read interpret documents
such as safety rules, operating and maintenance instructions, and procedure
manuals
d. Exceptional written, verbal, and
interpersonal communication skills required
e. Ability to write routine reports and
correspondence
f. Ability to speak effectively before
groups of customers or employees of organization
2. Team Building/Interpersonal Skills
a. Demonstrates competency by maintaining positive, collaborative, and
constructive interpersonal relationships
b. Understands and practices the principles of effective teamwork
c. Ability to develop and lead a team
3. Work Prioritization/Flexibility/Adaptability
a. Demonstrates ability to prioritize work assignments and meet
productivity and
quality standards
b. Adapts easily to changes in work assignments and environment, is
willing to assume
additional responsibility and learn new procedures
c. Effective organizational and analytical skills
4. Computer/Office Skills
a. Ability to use standard
office equipment including computers, telephones, copiers and fax machines
b. Intermediate proficiency
with MS Office products including Word, Excel and Outlook required
c. Proficient keyboarding
skills required
d. Ability to add, subtract, multiply and divide in all units of measure,
using whole numbers, common fractions, and decimals
e. Ability to compute rate, ratio and percent and to draw and interpret bar
graphs
5. Leadership
a. Train, Treat, Repeat
i. Leaders have the ability to develop
leaders, train them, and treat them like gold. They recognize strengths, improve on weaknesses and are wiling to give
autonomy to those that excel. They take
the role of coach and teacher seriously and realize that in order to raise the
bar they must elevate every member of their team. Leaders treat others with respect that cannot
be denied and will be reciprocated with a team full of peers that work for each
other. Leaders train their teams well
enough so that they can go on and excel anywhere they choose for employment and
treat them well enough that they don’t want to
b. Lead from the front
i. Leaders are not afraid to get their
hands dirty. They pay attention, listen
closely, speak directly, and treat others respectfully. They are self-aware and admit shortfalls even
when it can be uncomfortable. Leaders
are humble and do not believe their team is above anything. They compare their
teams to the best and strive to be the team that others strive to be
c. Be a Taco Time Leader
i. Leaders always have the big picture in
mind. They don’t sacrifice the good of
the company for the satisfaction of short-term victories. They represent themselves as the face of the
entire company not just themselves or their individual teams. They are never better than the job at hand
and always willing to do what is best for the company