The Role

• Provide technical leadership across Azure Cloud and DevOps Managed Services, with broader technical coordination across Modern Workplace and Networking.

• Translate the Program vision into a prioritised technical roadmap covering automation, AI agents, service modernisation, observability, reliability and operational efficiency.

• Identify high-volume, repeatable and manual operational work that can be removed or reduced through automation, AI-assisted operations, self-service and agentic workflows.

• Establish reusable engineering standards, reference architectures, patterns, guardrails and technical controls across the Managed Services portfolio.

• Own and coordinate the Managed Services technical improvement backlog, balancing client commitments, operational risk, service improvement and strategic transformation.

• Provide technical direction to engineers operating within the matrix structure and ensure engineering work is delivered consistently across service lines.

• Partner with People Leaders to identify capability gaps, establish development priorities and ensure engineers are supported to deliver the technical roadmap.

• Strengthen the connection between Professional Consulting, Product and Technology, and Managed Services so solutions are designed for operability, automation and effective transition from the outset.

• Embed DevOps, infrastructure-as-code, SRE and DORA-aligned practices into service delivery and continuous improvement.

• Define technical quality gates covering onboarding, production readiness, security, supportability, documentation and transition into Managed Services.

• Measure and communicate improvements in automation, reliability, deployment performance, operational toil, service quality and client outcomes.

• Provide senior technical input into complex incidents, problem management, architecture decisions and service risks.

• Maintain appropriate human oversight, auditability, testing and governance as AI agents and automated workflows are introduced into production services.

• Support client-facing technical engagements, service reviews, solution development and growth opportunities where senior engineering leadership is required.

The Ideal Candidate

• Demonstrated technical leadership across Azure Cloud & DevOps environments.

• Strong hands-on knowledge of Azure architecture, governance, identity, networking, security, infrastructure-as-code (Terraform and Bicep), CI/CD, observability and operational support.

• Experience leading technical change across multiple teams without relying solely on direct line-management authority.

• Proven ability to convert a strategic transformation agenda into practical engineering priorities, standards and measurable deliverables.

• Strong understanding of automation-first operations, including deterministic automation, AI-assisted workflows and the responsible use of AI agents.

• Experience with DevOps, SRE, DORA metrics, production readiness, service reliability and continual improvement practices.

• Ability to identify and quantify operational toil, prioritise automation opportunities and demonstrate resulting improvements.

• Strong stakeholder and consulting skills, with the ability to work across Managed Services, Professional Consulting, Product and Technology, Sales and client teams.

• Commercial awareness and the ability to balance technical quality, operational risk, delivery capacity and client outcomes.

• Strong documentation discipline and the ability to establish reusable standards, patterns, runbooks and technical controls.

• Relevant Microsoft Azure certifications are preferred.

• Experience with Modern Workplace and enterprise networking is desirable but not mandatory.

What’s in it for you?

• Be part of a team that leverages modern technologies to solve real problems and provides top levels of customer satisfaction.

• Work with a Microsoft Partner of the Year award winner with multiple specialisations.

• Be supported by experienced peers and leaders that value technical expertise and encourage innovation, with clear career pathways and ongoing learning.

• Enjoy a supportive workplace that promotes inclusion, flexibility, diversity, and celebrates differences.

• Take advantage of the flexibility of a hybrid workplace.

• Thrive in a community with strong values #BeTrue #TeamUp #StandOut #ThinkAhead #FearLessAchieveMore