About the role

The Secondary Tool Technician provides technical support and service coverage in support of the primary Service Technician. This role ensures continuity in maintenance, repairs, and service operations, maintaining high standards of safety, quality, and customer satisfaction.

Key responsibilities

• Provide on-site or in-house technical service, maintenance, and repair of company products or equipment when required by the Service Technician.

• Perform installation, troubleshooting, and preventive maintenance as needed.

• Respond promptly to service requests, ensuring minimal disruption to customer operations.

• Maintain accurate records of service activities, including work completed, parts used, and time logged.

• Follow company safety procedures and industry best practices at all times.

• Assist in diagnosing technical issues and implementing effective solutions.

• Support the primary Service Technician with routine maintenance and larger projects when available and required.

• Communicate effectively with customers and internal teams regarding service progress, findings, and recommendations.

About you

• Technical knowledge relevant to the company's products or equipment.

• Strong problem-solving and troubleshooting skills.

• Ability to read and interpret technical manuals, schematics, and diagrams.

• Effective communication and customer service skills.

• Attention to detail and commitment to safety and quality.

• Ability to work independently and manage time effectively.

• Previous experience in technical service or as a service technician is preferred.