📍 Christchurch Office | Full-Time | Monday-Friday, 9:00am-5:00pm
💙 Our Customer Promise
At Pay It Now, we believe great customer service starts with treating people like people. Whether someone needs help getting started, understanding a transaction or resolving an issue, our customers deserve clear communication, patience and someone willing to see things through.
We’re looking for someone who shares that approach and takes pride in making the customer experience a positive one.
💼 About the Role
Pay It Now is expanding rapidly. As our customer base and transaction volumes grow, we’re strengthening our customer support team to keep pace and ensure our customers continue to receive attentive, reliable service.
You’ll join a growing and passionate team in our Christchurch office, reporting to our Admin & Customer Support Team Leader. Your role will combine customer support with account administration, verification, transaction processing and the operational tasks that keep our services running smoothly.
Working collaboratively is central to the position. We communicate openly, share knowledge and support each other through busy periods and more challenging inquiries. We’re looking for someone who takes ownership, follows up, checks that work is complete and sees tasks through to resolution.
You’ll also help us balance a positive customer experience with our compliance responsibilities. That means explaining requirements clearly, following established processes and recognizing when an issue needs further support or escalation. As our business grows, your observations and ideas will help shape how we improve our systems and processes.
Approximately 90% of customer communication is handled through written and online channels, with around 10% over the phone. You’ll support customers across Pay It Now and, where required, our subsidiaries and white-labelled platforms.
Previous fintech or cryptocurrency knowledge is beneficial, but it isn’t essential. Training will be provided across our platforms, systems and processes.
🔐 What You’ll Be Doing
Customer Support
Responding to customer inquiries through our support ticketing system, email, online channels and phone.
Helping customers with account access, on-boarding, verification and general platform inquiries.
Guiding customers through deposits, withdrawals, payments, exchanges and digital asset transactions.
Investigating account or transaction issues, keeping customers informed and following through until they are resolved or appropriately handed over.
Providing calm, thoughtful support when customers are experiencing delays or difficulties.
Administration & Operational Support
Assisting with customer and business verification, account updates and supporting documentation.
Monitoring and processing assigned deposits, withdrawals, payments and operational requests.
Supporting compliance processes and maintaining complete, accurate customer records.
Recognizing unusual activity, missing information or complex issues and escalating them appropriately.
Working closely with the Team Leader and wider teams to coordinate tasks and resolve outstanding matters.
Identifying recurring issues and contributing practical ideas to improve our systems, processes and customer experience.
🔍 We’re Looking For Someone Who
Communicates clearly and professionally with customers and teammates.
Enjoys working collaboratively, sharing information and supporting others.
Takes ownership of their work and follows tasks through to completion.
Is organized, dependable and attentive to detail.
Can multitask across different systems while maintaining accuracy.
Investigates problems, uses sound judgment and recognizes when to ask for help or escalate.
Balances helpful customer service with the processes and compliance requirements we need to follow.
Remains calm and patient when handling challenging inquiries.
Handles sensitive information with care and integrity.
Is willing to learn, adapt and contribute ideas as our business develops.
📚 Preferred Experience
Previous experience in customer service, administration or operational support would be valuable.
Experience in banking, payments, fintech or digital assets is advantageous, as is familiarity with customer support systems or account verification processes. However, a strong customer service background, good judgment and a willingness to learn are more important than already knowing everything about cryptocurrency.
✅ Requirements
Have the right to work in New Zealand.
Be available to work full-time, Monday-Friday, 9:00am-5:00pm.
Be based at our Christchurch office.
Have strong computer skills and confidence using online platforms.
Be able to complete satisfactory reference, police and credit checks relevant to the position.
🌟 Why Join Pay It Now?
Join a growing, passionate team where customer service and teamwork matter.
Receive training and guidance while you learn our systems and processes.
Enjoy regular weekday hours in our Christchurch office.
Develop your skills across customer support, payments and operations.
Help shape our systems and processes as the business grows.
See the difference your work makes to customers and the wider team.
Some flexibility and occasional remote work may be considered once you’re settled into the role, provided customer coverage and team support can be maintained.
🌏 About Pay It Now
Pay It Now is a Christchurch-based fintech and blockchain business developing practical, accessible digital payment solutions.
Through the PIN Network, we help customers and merchants use digital assets and payment services with greater ease and confidence. With an established presence in New Zealand and Australia, we’re continuing to grow and expand into the wider Asia Pacific region.
Customer service, trust and a supportive team culture remain central to how we work.
🚀 Ready to Join Us?
If you enjoy helping people, working as part of a team and seeing things through, we’d love to hear from you.
Apply with your CV and a short cover letter telling us about your relevant experience and why you’d like to join Pay It Now.