Job summary

An exciting opportunity has arisen to make a difference to our patients and carers here in Oldham!

We are looking for a motivated, resilient individual to join our supportive and friendly team.

Based in our busy reception, you will provide a compassionate and responsive service to our patients and their carers.

This role is on-site only. No homeworking is available.

We cannot offer sponsorship of visas

Main duties of the job

Greeting and booking in patients into clinics

Booking appointments under direction of the clinician or Outpatient Manager

Taking telephone queries and handling these appropriately to reach a satisfactory conclusion

Cancelling, rescheduling appointments in line with our service standards

Liaising with staff at all levels

General administrative duties: photocopying, printing, sending letters and filing

Details

• Date posted: 02 November 2026
• Closing date: 16 November 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 a year per annum
• Contract: Secondment
• Working pattern: Full-time
• Reference number: 311-O772-26
• Job locations: Cherrywood Clinic, Rochdale Road, Oldham, OL1 2JH, United Kingdom

Job description

Job responsibilities

• To provide a front of house reception service to the office, providing directionsand information to all visitors, staff and service users of the clinic as requested. Reception duties- to include receiving and booking in of service user for clinics,booking follow-up appointments for clinics and send out appointment letters.
• Answering the telephone and following up any queries generated by telephonecalls.
• All persons to be received in a friendly and courteous manner.
• To advise staff within the unit of any visitors received.
• Creating new case notes, upkeep and filing of case notes/medical reports to thestandard required by the Trust Records Management Policy.
• Cancel clinics when requested to do so by the Line Manager/ Clinicians. To ensure service users are given a new appointment. Follow up the cancellation with a letter and where appropriate telephone the service user.
• Be able to action electronic systems activity, i.e. data quality monitoring as directed by line Manager.
• Ability to input electronic clinical documentation/notes or scanning of notes
• Ability to access and utilise electronic data transfer (EDT)
• Management and Entering of referrals and outpatient appointments onto the computerised Records System and being a point of contact for queries relating to the patient.
• Complying with health and safety regulations and evacuation of the patient area where necessary.This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreedprocess

Person Specification

Education

Essential

• GCSE English - C or above
• GCSE Maths - C or above
• Experience in an administrative role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, sex, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Employer details

• Employer name: Pennine Care NHS FT
• Address: Cherrywood Clinic, Rochdale Road, Oldham, OL1 2JH, United Kingdom
• Employer's website: https://www.penninecare.nhs.uk