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Job Title: IT Business Analyst

Location: Jackson, MS (Remote)
Duration: 12+ Months Contract

Job Description:

We are seeking an experienced IT Business Analyst to support large-scale initiatives, including CCWIS-based systems and business process optimization projects. The ideal candidate will have strong expertise in business analysis, stakeholder management, and delivering data-driven solutions in government or enterprise environments.

Key Responsibilities:

  • Gather, analyze, and document business requirements from stakeholders

  • Conduct workshops, interviews, and discovery sessions

  • Translate business needs into functional and technical specifications

  • Support design, configuration, and delivery of CCWIS-based solutions

  • Map workflows and identify opportunities to improve efficiency and reduce costs

  • Collaborate closely with technical teams to ensure successful implementation

  • Support Agile development processes and project delivery

  • Track project scope, risks, and deliverables

  • Create clear and detailed documentation for processes and systems

  • Analyze business outcomes and measure value using data-driven insights

Required Skills & Experience:

  • Bachelor's or Master's degree in Business Administration, Finance, or related field

  • 10+ years of experience as a Business Analyst

  • Strong experience delivering CCWIS solutions (intake, call center, case management)

  • Experience working with at least 2 COTS CCWIS systems (e.g., RedMane Technology)

  • Strong experience in requirements gathering, process mapping, and documentation

  • Experience conducting stakeholder workshops and discovery sessions

  • Strong analytical, problem-solving, and communication skills

  • Experience working in Agile methodologies

Preferred Skills:

  • Knowledge of algorithm design, implementation, and testing

  • Experience with data-driven decision-making and outcome measurement

  • Strong background in process optimization and cost reduction strategies

  • Experience working with government or public sector projects

Key Competencies:

  • Stakeholder Management

  • Business Process Analysis

  • Agile Methodologies

  • Documentation & Reporting

  • Strategic Thinking

  • Communication & Collaboration