We are looking for a Customer Support Executive to join our PSS (Provider Support Services) team. PSS is the frontline support team for doctors, responsible for handling their queries, resolving issues, explaining product processes and policies, and ensuring a smooth and positive customer experience.

Key Responsibilities:

*PSS are our front line support team that interacts with Doctors first hand. 

*Customer service executives are often responsible for handling customer complaints and concerns. Problem-solving skills enable them to solve issues quickly and successfully by analysing the cause of the problem, generating possible solutions and implementing a plan to resolve the problem.

*They provide help with queries,and explain our process and policies to our doctors.

*They need to resolve fast with accuracy and quality. 

*Need to report all product and process issues and escalate to TL. 

*If they can not resolve any queries at their end they can escalate those particular issues to the TL. 

*They need to ensure that we are providing a great customer experience through our communication.

2. Customer Engagement:

• Understanding customer behavior, expectations from the product, analyzing usage trends and product adaptability to increase usage and make the product sticky.
• Work towards providing an excellent customer experience by going that extra mile on every interaction

Must have: 

• Should be able to communicate clearly
• Languages - Hindi, English, Kannada 
• Should have a good understanding of Practo products
• Should be aware of all the Process and Policies of the supporting products

Nice to have: 

• Min 0-1 year of experience
• Work experience of working/ connecting with Doctors
  
  Qualifications:  
• Any Graduate

Key Specifications: 

• 0 - 1 Years Experience
• 3 Months Contract Role
• 6 Days Working ( Rotational shift | Rotational WO | 6 days working)
• Contract Position (3 Months)
• Language - English mandate (Written + Verbal)
   
• Basic Excel Knowledge