About the role
Here at Duchenne, we are industry leaders in dental technology, committed to delivering quality service and care to our patients and clients. We have an opportunity for a positive, personable and organised Receptionist to join our professional and friendly team.
This position is 40 hours per week, 8 hours per day, Monday to Friday.
As the first point of contact for our patients and clients, you will play an important role in creating a welcoming and positive experience. Alongside reception and general administrative duties, you will assist with accounts receivable, debtor follow-up and stock ordering to help ensure the smooth running of our practices.
We’re looking for someone who enjoys working with people, takes pride in their work and brings a proactive, solutions-focused attitude to the team.
What you’ll bring to the role
A positive, friendly and approachable manner, with a genuine passion for helping people.
Previous reception, administration or customer service experience.
Excellent communication and interpersonal skills, with the ability to relate to people of different ages and backgrounds.
Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
High attention to detail and confidence working with accounts, invoices, payments and debtor follow-up.
Excellent computer skills, including Microsoft 365 and accounting software such as Xero.
The ability to work independently, take initiative and contribute positively within a team.
Experience in a healthcare or dental environment would be an advantage but is not essential.
Key responsibilities
Providing a warm, professional and helpful first point of contact for patients.
Managing incoming calls, enquiries, appointments, messages and follow-ups.
Supporting general administration and maintaining accurate, confidential records.
Assisting with accounts receivable, invoicing, payment allocation and debtor follow-up.
Monitoring clinic stock, coordinating orders and checking deliveries.
About us
At Duchenne, we are proud of our team and the quality of service we provide. Our values include having fun, communicating openly and effectively, maintaining a positive and solutions-focused attitude, and demonstrating trust, integrity, accountability and professionalism.
We value people who support one another, take pride in what they do and help create a positive environment for both our team and our patients.