Youngman Richardson import and distribute a broad range of machinery and equipment that is utilised in the hire, construction and agricultural industries. We are a privately owned, well reputed family business and conduct our business with strong ethics, great customer service and premium products.
We have over 40 years in the business, a reputation second to none and have a great team for you to work with. Due to an internal promotion, an opportunity has arisen to join the Customer Service/Sales team based at our North Shore Head Office.
This is a varied role that has responsibility for daily customer service and sales order processing.
The key focus of this busy role is to:
Professionally receive and process on the same day incoming enquiries and orders from customers via walk ins, phone & email.
Provide attentive and knowledgeable sales assistance to customers who call in personally to view products in showroom.
To support the sales team and look after individual requirements to assist their day-to-day activities.
Monitor website functionality and customer experience.
Actively seek and continue to improve product knowledge of YR products through self-research and participating in formalised training.
Ordering of spare parts from local & overseas suppliers to maintain efficient stock levels.
Maintain professional standards of communication with our suppliers and ensure that the current successful relationships are maintained and fostered.
Proactively monitor & communicate competitor online activity and market developments to the business.
Respond immediately to any customer complaints or queries.
The successful candidate will ideally:
Have experience in parts ordering direct from suppliers both locally and internationally.
Possess strong customer service skills and the ability to multi task and handle a busy role where no two days are the same.
Sound administration and computer skills and experience with online sales channels.
Be a strong team player.
A competitive salary is offered along with the opportunity to work with a supportive, dedicated and professional team where your efforts will be rewarded.
If this sounds like the new opportunity for you please apply online with CV and cover letter.