About the Company:
Compound Direct is a leading provider of compounding software solutions developed exclusively for compounding pharmacies. Our cutting-edge software simplifies the complexities of pharmacy compounding, empowering pharmacies to improve workflow efficiency whilst mitigating many of the risks involved.
As we continue to expand, we are seeking a passionate, tech-savvy, and customer-focused Customer Onboarding and Support Specialist to join our team. This role combines customer onboarding, software training, and software support to help pharmacies successfully adopt and use Compound Direct.
Experience working in a pharmacy, particularly a compounding pharmacy, is highly desirable.
Key Responsibilities:
Customer Onboarding: Guide new customers through the onboarding process, assisting with software setup, configuration, and implementation to ensure a smooth transition to Compound Direct.
Software Training: Deliver clear and engaging training sessions to pharmacy staff, helping them understand software features, workflows, and best practices.
Technical Support: Assist existing customers with software enquiries, troubleshoot common technical issues, and escalate more complex problems to the appropriate teams.
Customer Communication: Communicate professionally and clearly with customers through various channels, providing guidance, resolving concerns, and ensuring a positive customer experience.
Onboarding Coordination: Track onboarding progress, coordinate training sessions, maintain accurate records, and ensure customers receive timely assistance throughout the process.
Cross-Team Collaboration: Work closely with our Customer Support, Product, and Development teams to communicate customer feedback, escalate technical issues, and identify opportunities to improve our software and onboarding processes.
Ideal Qualifications/Previous Experience:
Previous experience working in a pharmacy environment and knowledge of pharmacy workflows, preferably a compounding pharmacy (highly desirable).
Experience as a pharmacy assistant, dispensary technician, compounding technician, or in a related pharmacy role (highly desirable).
Demonstrated technical aptitude using software applications, understanding technical processes, and learning new systems. Apply troubleshooting and problem-solving skills to assist customers effectively (essential).
Ability to quickly learn new software systems and explain technical concepts in a clear, approachable manner (essential).
Excellent written and verbal communication skills, with a customer-focused approach (essential).
Strong organisational skills, attention to detail, and the ability to manage multiple responsibilities (essential).
A proactive approach to problem-solving, with the ability to investigate issues independently and recognise when escalation is required (essential).
Previous experience in customer onboarding, software training, using CRM systems (HubSpot), technical support, or customer success (highly desirable).
What We Offer:
Industry Impact: Help compounding pharmacies across Australia improve their workflows through modern, purpose-built software.
Professional Growth: Develop your skills in customer onboarding, technical support, and pharmacy technology as our company continues to expand.
Collaborative Environment: Work alongside a supportive team that values customer experience, continuous improvement, and innovation.
Flexible Work Arrangements: We prioritise work-life balance, offering flexibility to support your well-being.
How To Apply:
Interested candidates are invited to submit their resume and cover letter to [email protected], highlighting their relevant pharmacy experience, technical proficiency, and customer-facing skills. Applications submitted directly through SEEK will not be reviewed.
To be considered for this role, you'll need to:
Have full working rights in Australia with no restrictions.
Be located in the Sunshine Coast / Greater Brisbane area or surrounding suburbs, with the ability to collaborate with our team face-to-face at our Buderim office.