Do you have a passion for delivering exceptional IT support and driving smarter ways of working through technology?
VCEA is currently undergoing a major technology transformation. We are investing in the future through cloud technologies and AI adoption.
This role will allow you to support the latest technologies and have input into how we adopt and support technology as we continue our modernisation journey.
Why work for VCEA
As the peak body for Catholic education in Victoria, VCEA provides employees an opportunity to help shape the future of Catholic education across the state.
VCEA is the voice of Catholic education in State and national matters; we receive and distribute funding from state and federal governments for Catholic schools. Providing strategic leadership and planning to ensure proper governance in Catholic education statewide.
VCEA offers a purpose built new central city office location, 5 minutes walk to Parliament Station. Competitive remuneration (reflecting your experience), with generous benefits, and opportunities for career development.
What you’ll Do
The Workplace Technology Engineer, will be responsible for providing level 1/2 technical support to all VCEA staff and assist with statewide services.
The role works within the VCEA IT team to enable the company's strategic objectives through the support of technology solutions.
This will include the provision of access to IT services, onboarding and other day-to-day technical support provided in-person and remotely.
You will be comfortable partnering across the organistation to assess and meet technology requirements; including access to SharePoint solutions and other IT services.
Key responsibilities include:
End User Support
Basic Networking Setup and Configuration
Azure Cloud Active Directory and User Account Management
Documentation and Knowledge Sharing
Asset Management
Infrastructure Maintenance and Monitoring
What you’ll bring
Demonstrated experience delivering IT support across desktop, systems, and networks, with problem solving and continuous improvement mindset.
You are on the hunt for smarter ways of working and seek out opportunities to stay current and grow.
Commitment to service excellence, with a proactive, dependable, and solutions-focused approach to stakeholder support.
Well developed communication and interpersonal skills, with the ability to work collaborative with cross functional teams, internal stakeholder and external vendors.
You are as comfortable working over the phone as you are in person and can seamlessly adapt your communication to suit your audience
You will have refined your written communication while preparing fault reports and are diligent in documenting incidents and problems; whilst being able to succinctly convey solutions.
Proven ability to work collaboratively with cross-functional teams, internal stakeholders, and external vendors.
Strong knowledge, understanding and experience supporting and maintaining Azure Cloud services and Microsoft 365 services.
Qualifications and Experience
Relevant tertiary qualifications in Information Technology, Computer Science or a related field; or equivalent work experience.
ITIL Foundation Certificate in IT Service management preferred
A minimum of two years’ experience, ideally obtained within the education or not for profit sector; in L-1 and L-2 end user support, including hardware and software troubleshooting.
Valid Victorian drivers license.
A note on inclusion and how to apply
If you are ready to make a difference in Victorian Catholic education, please submit your resume and a cover letter. Your resume and cover letter should clearly demonstrate how your skills and experience align with VCEA role requirements and make you the standout applicant for this role.
We are committed to ensuring our recruitment process is inclusive and accessible for anyone who wishes to apply.
If you would like further information about this role, or require any adaptations or additional support for your individual circumstances so you can perform at your best during the application or recruitment process please reach out to: [email protected]
We will be reviewing applications as they are received. Should we find a suitable applicant we will close the role early; therefore please don't delay your application.
Advertising scheduled to end COB Friday 6th November, however please note due to the volume of applications; only successful applicants will be contacted.
Successful candidates will be required to undergo a pre-employment National Police History check, obtain a Working with Children Check and provide evidence of Australian Citizenship or Visa.