Key Responsibilities
Client Relationship Building
Actively follow through on potential customers based on their specific requirements. Possess in-depth product knowledge (and micro information at project level) and communicates the same effectively to prospects. In collaboration with the Team Lead, meet with prospects, organize and conduct site visits and strive to establish a strong client relationship with an aim to convert from proposal to definite statusPlay a key role during various stages of customer engagement till delivery and provide support for query resolution
Industry Awareness
Keep abreast with relevant competitor details including price movements, construction activity, key trends and market dynamicsNetwork effectively with peer teams and industry contacts to stay updated on key trends, developments, market dynamics and potential business opportunities. Liaison with various departments to get deeper product knowledge.
Team Collaboration
Support peer teams for effective deal closure, ensuring required documents (legal agreements, billing, credit etc.) are in place and monitoring collections for designated accounts Coordinate with various departments (Customer Care, Sales Peer Teams etc.) to ensure exceptional customer service
Systems and Process Compliance
Maintain accurate records for designated accounts and share regular updates with the Team Lead and Segment HeadMaintain thorough adherence to SFDC and lead tracking mechanisms as requiredEnsure highest standards of compliance to Lodha Group’s policies, processes and value structure