Novigi is the Next Gen Technology Partner to the global wealth and retirement systems.
For more than a decade, our work has spanned data and technology across the wealth and retirement sector, supporting some of the industry's most complex administration, registry and operating environments. Today, Novigi has grown to a team of more than 500 specialists Australia, New Zealand, Singapore and Sri Lanka. We bring together deep industry expertise, leading technical capability and a passion for solving complex problems.
Is this you? Are you currently a superannuation administrator or developer who is looking to branch out more into problem solving via configuration and coding within Acurity.
Responsibilities:
- Leading and guiding rectification of technical registry production issues while liaising with clients (internal and external) to ensure issues are resolved within agreed client SLA’s.
- Technical ability to elicit requirements, perform root cause analysis and develop function specifications to achieve the necessary outcomes for the client and for Technical Support Services
- Supports the onboarding of new managed support services.
- Maintain process documentation
- Maintain technical documentation
- Contribute to the development of policies and procedures governing registry support
- Support the change management process by providing accurate and timely
- documentation
- Manage personal development environments to meet expected security standards
Skills and experience:
- Education and Experience
- 3+ years' experience in Superannuation/Financial Services industry or IT Managed support services.
- Demonstrated technical experience in Acurity Registry applications delivering IT support services
Knowledge and Skills:
- Australian Superannuation Registry system, Acurity (Acurity Essential)
- Database programming languages including SQL
- Business analysis skills
- Demonstrate strong communication skills to converse with both end-users, internal and external stakeholders.
- Strong technical documentation skills.
- Strong technical skills to drive optimum delivery outcomes.
- Strong commercial acumen and technical skills.
- Ability to present to stakeholders and communicate complex issues in simple terms.
- Good understanding of the business information needs of the organisation, particularly as it relates to the Australian Superannuation environment
- Good troubleshooting skills
Only those candidates chosen to progress will be contacted.