Key Roles and Responsibilities

DAILY DUTIES / RESPONSIBILITIES:

• REVIEW CURRENT SCEIS CHANGE MANAGEMENT PROCESSES AND MAKE RECOMMENDATIONS FOR IMPROVEMENT/ENHANCEMENT.
• WORK WITH TECHNICAL AND FUNCTIONAL TEAMS TO ADJUST PROCESS, AS NECESSARY, TO CONFORM TO TOOLS AND BEST PRACTICES
• ANALYZE SOLUTION MANAGER AND OTHER CHANGE MANAGEMENT TOOLS TO DETERMINE MOST APPROPRIATE TOOL(S).
• CONFIGURE TOOL(S) TO MATCH DEFINED CHANGE MANAGEMENT PROCESSES.
• DOCUMENT CHANGE MANAGEMENT PROCESSES (FUNCTIONAL AND TECHNICAL)
• TRAIN SCEIS TEAMS ON APPROVED CHANGE MANAGEMENT PROCESSES.

PROCESSES IN SCOPE INCLUDE REQUEST FOR CHANGE (RFC), SYSTEM UPGRADES, SAP OSS NOTE INSTALLATIONS, SUPPORT PACK INSTALLATIONS.

Required Skills (rank in order of Importance):

• Strong experience with the development and implementation of change management processes.
• Strong experience with the development, implementation, maintenance and use of SAP Solution Manager tools
• 5+ years' experience with SAP software analysis, design and development
• 5+ years' experience with ECC, SRM and BW
• 5+ years' experience with SAP upgrades, OSS notes, support packs and troubleshooting
• Excellent written and oral communication skills
• Knowledge of other SAP change management tools

Preferred Skills

• SAP PUBLIC SECTOR EXPERIENCE
• MICROSOFT WINDOWS SERVER AND SQL DATABASE TECHNOLOGY
• MS OFFICE TOOLS (E.G. WORD, EXCEL, VISIO, PROJECT)

Required Education

BACHELOR'S IN IT, BUSINESS OR 5 years of EQUIVALENT EXPERIENCE