Discover

The Opportunity

Member Service Delivery
• Act as the first point of contact for members and public by phone and email
• Assist with booking appointments for other CAA services such as Travel and Auto &
Property Insurance
• Respond to inquiries related to membership benefits, products, services, website and app
functionality
• Take ownership of member concerns and complaints through to resolution
• Call members and recently lapsed members to assist them to engage or re-engage with
their CAA membership
• Sales of online gift cards
• Support with compiling customized road trip guides

Needs Assessment and Sales
• Assess member needs and satisfy their needs by leveraging a consultative approach
• Explain benefits, services and product features
• Qualify and sell memberships, travel insurance, car rentals and hotel reservations
• Promote and cross-recommend additional CAA products and services

Data Accuracy and Compliance
• Accurately capture and maintain complete member profiles which includes:

o Name
o Address
o Date of Birth
o E-mail Address
o Mobile Phone
o Payment Detail

• Perform account validation and adhere to CAA's privacy policy and PCI requirements
• Follow established procedures and reference documents

Inventory Management
• Ensure proper inventory levels
• Follow procedures for inventory transfers in and out
• Order supplies to ensure smooth operations
• Semi-Annual inventory reporting

• Minimum High School Diploma or Equivalent
• Bilingual - French and English languages required
• Able to work a rotational shift, including evenings and Saturdays
• Customer service and sales experience
• Travel industry experience is an asset
• Must reside within 100 KM of a CAA Atlantic office
• Excellent communication skills
• Strong attention to detail
• Agile, with the ability to manage priorities
• Problem solving abilities, with a growth and continuous improvement mindset
• Collaborative team player

CAA Atlantic

At CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.

Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.

If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.

Why Work With Us:

• Challenging work with an amazing team
• Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
• A competitive compensation package
• Generous paid time off based on professional experience
• Paid volunteering
• Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
• Health and Safety of employees is the number one priority
• Complimentary Premier CAA Membership
• An in-house gym facility and/or corporate gym rate and partial reimbursement
• An innovative and dynamic work environment
• Ongoing learning and development opportunities

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members

Our Core Values

• WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
• WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
• WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
• WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic

As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.