Looking for your next leadership opportunity where you can make a genuine impact?
We're seeking an experienced and people-focused Business Support Team Lead to lead a high-performing team and ensure the smooth delivery of operational and support services across a busy and collaborative environment. This role offers the opportunity to combine team leadership, stakeholder engagement, process improvement, and operational oversight while supporting the ongoing success of the business.
About the Role
As the Business Support Team Lead, you'll be responsible for leading a team that plays a critical role in supporting day-to-day operations. You'll work closely with stakeholders, drive service excellence, identify opportunities for improvement, and help create efficient and effective ways of working.
Key Responsibilities
- Lead, coach, and develop a high-performing business support team.
- Oversee daily operational activities to ensure smooth and effective service delivery.
- Build and maintain strong relationships with internal and external stakeholders.
- Monitor team performance, service standards, and key performance indicators.
- Identify and implement process improvements to enhance efficiency and customer experience.
- Support compliance, quality assurance, and business improvement initiatives.
- Assist with onboarding, training, and capability development across the team.
- Coordinate a variety of operational and administrative functions while ensuring a high standard of service delivery.
- Contribute to a positive and collaborative team culture.
- Previous experience leading or mentoring a team in an operations, business support, customer service, or administration environment.
- Strong relationship-building and stakeholder management skills.
- A proactive approach to problem-solving and continuous improvement.
- The ability to prioritise competing demands and remain organised in a fast-paced environment.
- Excellent communication skills and a collaborative working style.
- Strong attention to detail and a focus on delivering quality outcomes.
- Confidence using Microsoft Office and business systems to support reporting and operational activities.
- A varied leadership role with real opportunity to influence positive outcomes.
- Supportive and collaborative team culture.
- The chance to drive operational improvements and contribute to business success.
- A stable and rewarding role where no two days are the same.
- Ongoing opportunities for professional growth and development.