• Information Technology Specialist (Customer Support):
• Provides Technical Support to customers, troubleshoots hardware and software issues, and assist with resolving complex customer support problems using established Agency procedures.
• Analyzes systems and customer support data to identify issues and trends, assist with system installation and modifications, and assist with testing and configuring IT products.
• Develops and maintains IT support documentation, provides customer guidance and training, and assists with system libraries, remote access support, and incident resolution.
• Information Technology Specialist (Application Software):
• Assist with reviewing application requirements, modifying software, test code, troubleshooting problems and preparing system documents with higher level guidance.
• Supports software development and testing by reviewing code, performing unit and integrated testing, resolving application issues, and maintaining technical documentation.
• Participating in application support activities, feasibility studies, emerging technology research, customer support, and team efforts to improve business applications.
• Information Technology Specialist (Policy and Planning):
• Participates in agency-wide IT management activities, including strategic planning, policy and standards development, IT acquisitions, budgeting, and knowledge management.
• Assist with developing strategic plans, IT policies, budget preparation, business environment analysis, and guidance to IT management staff and internal and external customers.
• Assist with IT workforce planning, section 508 compliance, acquisitions reviews, information security, and related planning and management activities.

Conditions of employment

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below.

Time in Grade: Current federal employees applying for a promotion opportunity must meet the time in grade requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

To qualify for the GS-9: Applicants must possess one year of specialized experience equivalent to the GS-7 in the Federal and or Public Service. Specialized experience is defined as:

• Providing technical and advisory assistance to support information technology for internal and external customers;
• Experience troubleshooting and resolving issues in web applications, including identifying problems and working with others to find solutions; and
• Experience preparing and updating technical documentation, such as user guides or process instructions, and communicating technical information to team members.

OR a master's or equivalent graduate degree or successful completion of two (2) full years of progressively higher-level graduate education leading to such a degree or a LL.B. or J.D., if related;

OR an appropriate combination of specialized experience and education (only graduate education in excess of 18 semester hours may be used to qualify applicants for this grade level). The education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work.

Disclaimer:

• The U.S. Government utilizes Trusted Workforce 2.0 to implement Continuous Vetting (CV) as a-whole-of government approach to personnel security. If selected for this position, you will be subject to continuous automated record checks of criminal, financial, and public record databases throughout your period of eligibility or employment.
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period depending on your appointment type, unless previous federal service is creditable. During this time your employment will be evaluated, and we may consider: your performance and conduct, the needs and interests of the agency, whether your continued employment would advance organizational goals of the agency or the Government, and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.