Position Purpose and Summary
This role is response for the ERP module for respective functions and other related business applications. This role ensures new and current implementation are best in class which will adhere to functional and non-functional requirements. And best SDLC practices are followed.

Essential Duties and Responsibilities

ERP Implementation & Enhancements
Understand the business requirement and the need for customization
Perform fit gap analysis and review solution with business application manager
Assess the cross functional and long-term impact of enhancements
Drive continuous improvements and system enhancements to support evolving business needs
Review technical implementation from functional and non-functional perspective

Requirements Gathering & Solution Design
Work closely with stakeholders across departments to gather business requirements and translate them into functional ERP solutions.
Ensure that ERP configurations and enhancements support strategic and operational objectives.

Change Management & User Adoption

• Lead change management initiatives to ensure smooth transition during ERP implementations, upgrades, or process changes.
• Support user onboarding, functional training, and documentation of business processes.

Business Process Alignment
Lead the mapping and optimization of core business processes to align with ERP capabilities.
Ensure system performance to achieve business processes TAT
Plan infra and partner resources alignment for peak festive sale period

Stakeholder Collaboration
Act as the functional bridge between business ERP SPOC and technical teams
Facilitate workshops, training sessions, and cross-functional discussions to ensure alignment and adoption
Proactive as L3 SPOC for function to ensure SLA is met for successful run and operate

Vendor & Partner Coordination
Collaborate with ERP vendors and implementation partners to align system functionality with business requirements.
Review vendor performance against SLA, quality of delivery and other agreed KPIs for respective function.

Critical Competencies for Success

Strong understanding of D365 ERP features and technical implementation
Adept in managing Run and Operate along with Growth Track for assigned business function
Ability to translate business requirements into ERP functional specifications
Experienced as a SPOC from ERP data side for data exchange with DW and other third party
Knowledge of best practices and industry benchmarks for ERP-enabled processes
Ability to evaluate solutions and align them with business objectives
Propose viable solutions for discussion with Application Manager and other stakeholders
Process mapping and gap analysis capabilities
Skilled in influencing stakeholders and managing expectations at all organizational levels.
Competence in vendor/partner management for ERP projects.
Strong communication skills to bridge business and technical teams

Person Profile
Education: Bachelor’s in engineering (IT/Computer) or equivalent; MBA or Master’s preferred.
Certifications: Microsoft D365 (relevant module)
Experience: 10–12 years in ERP Implementation and running out of which 5+ years in MS D365
Industry Exposure: Retail, Jewellery, Fashion.
Personal Attributes: High integrity, brand sensitivity, empathy, and commercial acumen.