About the Role
We are seeking a strategic and results-driven Store Manager to lead our commercial growth. You will be responsible for the operations of the Auckland showroom to deliver sales targets, administer and review customer services and after-sales services, and maintain an excellent customer experience. Manage the team, stock and daily operations in line with company procedures.
Key Duties and Responsibilities
Manage day-to-day showroom operations, including opening and closing procedures, presentation and operational efficiency.
Develop and implement sales and marketing strategies for lab-grown diamonds, engagement rings, wedding bands and fine jewellery across the New Zealand market.
Lead and mentor the sales team, overseeing prospecting, client consultations and the conversion of high-value sales.
Build and maintain relationships with jewellery retailers, wholesalers and industry partners to support distribution and business growth.
Collaborate with product development and manufacturing teams to align product offerings with customer needs and market demand.
Analyse market trends, competitor activity and customer feedback to support product positioning, innovation and commercial growth.
Oversee stock control for high-value inventory, including receiving, display, security, periodic stock counts and reconciliation of variances.
Conduct personalised client consultations on lab-grown diamonds, diamond grading and certification, engagement rings, wedding bands, and custom jewellery.
Coordinate with production, accounts and operations to progress client orders through to delivery.
Monitor showroom sales, KPIs and conversion against targets, and report results to the finance team.
Ensure the showroom complies with the company’s AML/CFT procedures and the AML/CFT Act 2009.
Skills and Experience Required
-Qualifications: A Business Diploma or 3 years of relevant work experience in a similar role.
-Communication: Exceptional leadership and communication skills with a proven ability to manage diverse teams.
-Availability to work on weekends.
How to Apply
Please submit your resume and a cover letter detailing your relevant experience through SEEK!