At Study Nelson, we are passionate about creating unforgettable international education experiences for German-speaking high school students. We are looking for an organised, proactive and people-focused Administration & Student Support Coordinator to join our small, friendly team in Nelson.
Love connecting with young people
Take ownership of key parts of the student pre-arrival journey and help international students prepare for their New Zealand adventure
Help deliver a high-quality care and support programme for international students while they are in New Zealand
Work in a supportive, close-knit team in Nelson
About the position
This office-based position supports German-speaking students from their initial enrolment and preparation through to their time in New Zealand and eventual departure.
You will coordinate key parts of the pre-arrival process, working directly with German-speaking students and parents as well as our New Zealand partner schools. This includes application forms, school enrolments, invoicing, visa document preparation, flight coordination and ensuring students are well prepared for their New Zealand experience.
Once students arrive, you will work closely with the Lead Student Coordinator to help deliver our Student Care & Support Programme. This includes supporting homestay placement administration, airport arrivals and departures, orientation programmes, school visits, regular student activities and events and practical student support throughout their stay.
You will...
Coordinate the pre-arrival process from enrolment through to arrival in New Zealand
Communicate directly with German-speaking students and parents and New Zealand schools
Prepare, check and process student documentation and maintain accurate student records across multiple systems
Organise airport arrivals and departures, orientation programmes, student activities and events
Provide day-to-day programme coordination and student support
About You
You are highly organised and enjoy combining office administration with regular contact with people. You are confident communicating with teenagers, parents and schools and can communicate clearly and professionally in both English and German.
You have...
Excellent office administration skills, with previous work experience in an office admin environment
Outstanding written and verbal communication skills in both English and German
Confidence communicating directly with students, parents and schools
Strong attention to detail and a high level of accuracy
Confidence using Microsoft Office and online database systems, with fast and accurate data entry skills
Experience in office administration, customer service, tourism, international education or event management is an advantage
Willingness to occasionally work outside normal office hours or on weekends to support student events
Availability during school holidays to support student arrivals, orientation programmes and student tours
A formal qualification in business administration, tourism, international education, or a related field is highly desirable
A valid New Zealand driver’s licence
We would like to hear from you if you are a proficient German speaker and are committed to living and working in Nelson for the longer term.
This is an office-based role in Nelson and cannot be worked remotely. The role is primarily worked during core office hours (Mo-Fr between 8am-5pm). Due to the nature of international student programmes, applicants must be available to occasionally work outside normal office hours or on weekends for student events. Availability during school holidays to support student orientation, tours and administration tasks during our peak intake periods is essential. Applicants must have the legal right to work in New Zealand at the time of application.
Please send your CV to [email protected]