Under the supervision of the VP of Shelter Operations, the Program Director ensures quality care and oversees the functions of the sanctuary according to DHS regulatory and accreditation requirements.

This individual is responsible for the oversight and implementation of care and administration of resources for the purpose of meeting the physical, emotional and social needs of all residents.

The Program Director provides supervision to the intake services and works with the DSS to develop, implement, track, report, and evaluate program outcomes.

POSITION DUTIES AND RESPONSIBILITIES:

• Responsible for the administration of all aspects of the site’s operation – including but not limited to: case management, employment, housing placements, medical and chart compliance, recreational activities, security, maintenance, and food service where applicable.
• Interview, hire, supervise, and set up training for team members to achieve program goals and provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion.
• Conduct performance evaluations, disciplinary action, resignation, and termination procedures in accordance with agency policy. Document one-on-one supervision of direct reporting staff to assess and improve work performance.
• Develop program content to address resident’s needs related to daily activities, managing time, resources, and adhering to shelter rules and regulations.
• Maintain all regulatory agency standards to ensure resident’s needs are met (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.).
• Communicate with food vendors and/or sub-contractors to ensure appropriate and quality service deliveries.
• Responsible for the overall administration of the site, food service, procurement of equipment and supplies for the program and staff members.
• Plan, share and interpret all policies and procedures for staff; ensure the implementation of all policies and procedures. Understand all aspects of contract requirements and communicate this understanding to staff.
• Facilitate interdepartmental communication and conduct regular staff/departmental meetings.
• Establish weekly and monthly performance goals in accordance with contract.
• Ensure accurate and timely reporting of statistical information for BHRAGS ALLIANCE to regulatory agencies (e.g. DHS) as required.
• Review the analysis of the program, and other available data to make programmatic improvements.
• Form relations with community leaders to build connections, gain support and adopt solutions to issues/concerns
• Conduct periodic internal file review, including addressing and investigating resident complaints and implement Quality Assurance measures as needed to ensure quality service delivery to residents.
• Organize onsite and offsite training opportunities for professional staff development.
• Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment for residents and staff.
• Provide assistance and follow-up in regards to critical incidents with residents.
• Report all incidents that may subject BHRAGS ALLIANCE to liability to the VP of Operations.
• Create and organize employee schedules; review and sign/approve time sheets as needed.
• Duties may be subject to modification, or expanded over time.

EDUCATION, QUALIFICATIONS AND EXPERIENCE:

• Master Degree in Social Work, or similar field preferred.
• Bachelor Degree in Social Work, Social Sevices or related field, requested.
• Valid New York State LMSW, LCSW, or LMHC preferred.
• At least five (3+) years of experience with homeless or special needs population (mental illness, substance abuse, HIV, etc...) preferred.
• At least five (5+) years’ experience in a managerial position.
• Some experience working with individuals and/or families experiencing homelessness.
• Experience in employee training and development.
• A sound understanding of funding and industry regulations, and ability to meet compliance standards
• Comprehensive leadership, organizational and communication skills and schedule flexibility.
• Aptitude to work with a strong team of professionals in a culturally diverse environment.
• Strong ability to multitask, work and function well under pressure.

ADDITIONAL REQUIREMENTS:

• Demonstrated sensitivity and experience with and/or knowledge of immigration and disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, and individuals with mental health issues.
• Comprehensive written and oral communication skills.
• Ability to be flexible, work under pressure, able to respond to a crisis situation, health or safety issue and take appropriate and immediate action.
• Ability to be flexible with schedule as needed.
• Sound knowledge of computer system and/or Microsoft Office applications.
• Bilingual English/Spanish is preferred.
• F-02/F-80 and other certifications may be required.