• Knowledge of Property & Casualty Insurance (US P&C) is mandatory
• Preference if have personal lines policy processing knowledge
• Ensure adherence to process guidelines as per agreed quality standard on all SOPs
• Ensure that the assigned targets are achieved as per agreed SLA
• Ensure adherence to Company Policies and Procedures
• Proficient in understanding and validating the insurance related documents
• Should be flexible to work in a 24/7 environment

They provide concise, quality customer service in a professional, timely, and courteous manner and document communication for every interaction on system. They provide alternatives & superior customer experience on emails. They process client data/queries on email and keep track of request and make sure they are resolved as per the defined SLA s.

Bachelor’s degree in any stream with relevant experience.