At Ricoh, we innovate through Gemba, own our outcomes, strive to be better every day, and win together with our customers and teams. You'll be supported by experienced specialists, trusted global capabilities, and a culture that values integrity, collaboration, and continuous improvement.
We're looking for an experienced and people-focused Business Operations Team Leader to lead the day-to-day delivery of our Business Operations function. This is an opportunity to shape team performance, strengthen sales and customer support, and drive smarter, more efficient ways of working across the business.
Job description:
Reporting to the Business Operations Manager, you'll support, coach and develop the Business Operations team, creating an inclusive environment where people can contribute and grow while ensuring exceptional support across sales, administration, customer engagement and operational services. You'll coordinate priorities, performance, SLAs and KPIs, provide escalation support, and work closely with teams across Sales, Finance, Marketing and Technical Support to deliver strong outcomes together.
What you'll be doing
- Support, coach and develop an inclusive Business Operations team.
- Manage workloads, priorities and performance to consistently achieve SLA and KPI targets.
- Support national Sales teams with account servicing, operational processes and customer outcomes.
- Act as an escalation point for customer, invoicing, systems and process-related issues.
- Build strong relationships with customers, key accounts and internal stakeholders.
- Facilitate process optimisation, workflow improvements, automation and reporting initiatives in partnership with the teams involved
- Coordinate onboarding and training for Business Operations and Sales teams.
- Support ISO 27001 Sales Compliance activities and maintain strong governance standards.
- Oversee Auckland branch administration, events, facilities and sustainability initiatives.
Profile description:
About you
- Experience leading and developing business operations, sales support or administration team, or transferrable experience that demonstrates your readiness to step into people leadership.
- Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
- Confident stakeholder management and communication skills, including the ability to work with senior leaders and customers.
- Experience monitoring performance through KPIs, SLAs, reporting and data insights.
- A proactive, solutions-focused approach to continuous improvement and operational excellence.
- Capability across Microsoft Excel, PowerPoint and Power BI, with confidence learning business systems.
- Sound judgement, attention to detail and a professional, customer-focused approach.
We offer:
About Ricoh
If you enjoy supporting people, improving processes, building capability and delivering strong operational outcomes, we'd love to hear from you. We recognise that great candidates may not meet every requirement listed, and we encourage you to apply if your experience and transferable skills could help you succeed in the role. Join us in creating smarter, more effective ways of working at Ricoh.
Imagine. Change.