Ready to take the next step in your hospitality leadership career? Hotel Felix is seeking a motivated, hands-on Assistant General Manager (AGM) to help lead daily operations at our boutique hotel in downtown Chicago.
Reporting directly to the General Manager, the AGM oversees Front Office, Café/Bar, Housekeeping, and Engineering operations, ensuring seamless coordination, operational efficiency, and exceptional guest experiences. This role is ideal for a proactive leader who thrives in a fast-paced environment, develops high-performing teams, and brings fresh ideas to continuously improve hotel operations.
If you're passionate about hospitality, team development, and making a meaningful impact, we'd love to hear from you!
Oversee daily Front Office, Café/Bar, Housekeeping, and Engineering operations to ensure consistent service standards and operational excellence.
Lead, coach, and develop departmental teams, fostering accountability, collaboration, and a positive workplace culture.
Manage guest relations and service recovery, resolving concerns effectively while driving guest satisfaction and loyalty.
Maintain open, consistent communication across departments to ensure seamless operations and timely resolution of challenges.
Identify and implement initiatives to streamline processes, improve efficiency, and enhance the overall guest experience.
Monitor occupancy, revenue, guest feedback, and operational performance to support hotel goals.
Assist with labor forecasting, scheduling, budgeting, and expense management to optimize productivity and profitability.
Partner with the General Manager to execute operational priorities, maintain hotel standards, and support continuous improvement.
3+ years of hotel operations or management experience, preferably in a boutique or full-service hotel.
Strong working knowledge of Front Office, Housekeeping, and Engineering operations.
Experience overseeing or supporting hotel café/bar or food and beverage operations.
Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.
Strong guest service recovery, problem-solving, and conflict-resolution skills.
Excellent communication, organizational, and multitasking abilities with a collaborative, hands-on approach.
Experience interpreting operational reports, occupancy trends, labor metrics, and financial performance.
Proficiency with hotel property management and operating systems.
Flexible availability to support hotel operations, including weekends and holidays as needed.