The Senior Business Systems Specialist is responsible for providing specialist expertise, technical leadership, and strategic oversight of the Bureau's Governance, Risk and Compliance (GRC) platform and associated business processes. The role works closely with business stakeholders, risk owners, governance teams, vendors, and technology teams to ensure the platform effectively supports the Bureau's risk management, compliance, assurance, and governance objectives.

The position plays a key role in the administration, configuration, enhancement, and continual improvement of the Protecht platform, ensuring it remains aligned with organisational requirements, industry best practice, and evolving business needs. The role is responsible for leading solution design, platform optimisation, reporting, integrations, and capability uplift initiatives to maximise the value delivered through the Bureau's investment in governance, risk, and compliance technologies.

The successful candidate will combine strong business analysis, stakeholder engagement, and platform expertise with the ability to lead complex initiatives, influence decision-making, and deliver sustainable business outcomes across technical and non-technical domains.

• Lead administration, configuration, enhancement, and continual improvement of the Bureau's Protecht platform and associated governance, risk, and compliance capabilities.
• Provide specialist advice and technical leadership on platform capabilities, solution design, governance processes, reporting, workflow automation, and business improvement opportunities.
• Work closely with business stakeholders to understand requirements and design fit-for-purpose solutions that support risk management, compliance, assurance, audit, incident management, and governance activities.
• Lead the design, implementation, and optimisation of workflows, forms, registers, reporting, dashboards, notifications, and automation capabilities within the platform.
• Drive the continual improvement and maturity of governance, risk, and compliance processes through effective use of technology, reporting, and business insights.
• Act as a senior escalation point for complex platform issues, incidents, defects, and enhancement requests, coordinating resolution activities with vendors and support partners as required.
• Develop and maintain platform governance, standards, documentation, configuration records, and operating procedures to support effective platform management and compliance.
• Lead technical investigations, solution assessments, proof-of-concepts, and recommendations relating to platform enhancements, integrations, and future capability requirements.
• Develop and deliver reporting, analytics, and insights that support organisational risk management, compliance monitoring, assurance activities, and executive decision-making.
• Collaborate with vendors, implementation partners, and internal technology teams to deliver platform upgrades, enhancements, integrations, and support services.
• Support procurement, vendor management, and commercial activities associated with the ongoing operation and enhancement of the platform.
• Lead user adoption, training, and change management activities, including the development of user guidance materials, knowledge articles, and supporting documentation.
• Mentor and support other team members by providing technical guidance, knowledge sharing, and leadership in platform administration and solution delivery practices.
• Build and maintain productive relationships with stakeholders across the Bureau, including risk owners, business representatives, governance teams, auditors, and technology teams.
• Maintain awareness of emerging trends, technologies, regulatory requirements, and industry best practices relating to governance, risk, compliance, and enterprise platform management.
• Contribute to strategic planning, platform roadmaps, and capability uplift initiatives that support the Bureau's governance, risk, and compliance objectives.
• Comply with all Bureau work health and safety policies and procedures and take reasonable care for your own health and safety and that of employees, contractors, and visitors who may be affected by your conduct.