Our team builds and operates global, business-critical platforms within the AppleCare Sales, Service & Support space, serving direct Apple customers, Apple Service Providers, Resellers, Carriers, Self-Servicing Customers, Repair Centers, Mac Depots, Apple Retail Stores, and Apple Contact Centers.

As a Solutions Architect, you will own system design across these highly distributed customer-facing, partner-facing, and agent-facing platforms, where privacy, availability, and performance are foundational design principles rather than downstream considerations. You will immerse yourself in the AppleCare sales, service, and support landscape to become the domain subject matter expert for this space — then apply that depth to convert ambiguous business problems into concrete technical architecture, working shoulder to shoulder with cross-functional business stakeholders and engineering teams from initial systems impact analysis through production delivery.

Minimum Qualifications

10+ years in software engineering with a focus on system design, technical architecture, or solution architecture, with demonstrable experience on large-scale, customer-facing production systems
Experience designing and documenting engineering specifications for inter- and intra-system interactions, including API contracts, data flows, and interface definitions
Experience architecting distributed systems for high availability, fault tolerance, and horizontal scalability under variable traffic loads
Proven ability to translate business requirements into system designs and technical solutions across large-scale enterprise environments
Familiarity with modern backend stacks and data store technologies (e.g., Java/Python, SOA, J2EE, object-oriented programming, Oracle/NoSQL/MongoDB)
Knowledge of software development methodologies, including Agile and traditional waterfall
BS/MS in Computer Science or other technical field, or equivalent experience

Preferred Qualifications

12+ years in software engineering with a focus on system design, technical architecture, or solution architecture, working with large-scale enterprise solutions
4+ years in a hands-on development or technical architect role
Experience developing domain expertise in a complex business area and applying it to architectural decisions
Experience leveraging performance monitoring and observability data to identify design and optimization opportunities
Experience working with vendors and contractors
Excellent problem-solving and analytical skills
Strong written and verbal communication skills, as well as strong organizational skills
Excellent leadership and influencing skills, with proficiency at managing multiple global efforts simultaneously
Experience working in a cross-functional, time-zone-distributed team environment
Self-motivated and proactive, with demonstrated creative and critical thinking capabilities