Job Description

We are looking for an experienced Technical Service Delivery Manager with strong expertise in NOC and Production Support to lead technical service delivery in a 24×7 environment.

Key Responsibilities

• Lead NOC and Production Support operations.
  
• Manage and coordinate P1/P2 Major Incidents.
  
• Provide technical guidance to L2/L3 infrastructure teams.
  
• Oversee monitoring, alert management and operational governance.
  
• Drive RCA, recurring issue resolution and service improvement.
  
• Ensure SLA adherence and track operational metrics such as MTTR.
  
• Coordinate across infrastructure teams including Windows, Linux, Network, Load Balancers and Middleware.
  
• Manage NOC teams, shift coverage and operational handovers.
  
• Communicate effectively with customers and stakeholders.
  

Required Skills

• 14+ years of total IT/Infrastructure experience.
  
• 6+ years of recent experience as a Technical Service Delivery Manager.
  
• Strong NOC Operations and Production Support experience.
  
• Strong Major Incident Management experience.
  
• Prior hands-on technical infrastructure experience.
  
• Good understanding of:
  • Windows / Linux Servers
    
  • Networking
    
  • F5 / Load Balancers
    
  • Middleware platforms
    
  • Monitoring & Observability
    
  • ServiceNow / ITSM
    
• Excellent communication and stakeholder management skills.
  

Work Schedule

• 5 days work from office with 2 days off per week.
  
• 3 rotational shifts:
  • 5:30 AM – 2:30 PM
    
  • 1:30 PM – 10:30 PM
    
  • 9:30 PM – 6:30 AM
    
• Cab transportation and applicable shift allowances will be provided.
  

Interview Process

• 2 Technical Interview Rounds
  
• Round 1: Virtual
  
• Round 2: Face-to-Face at Chennai, Hyderabad, or Bengaluru
  
• Work location: Hyderabad only
  

Immediate joiners or candidates serving notice period are preferred.