The Sr. Manager Financial Operations leads the end-to-end transactional finance operations covering Procure-to-Pay (P2P) and Order-to-Cash (O2C). This role integrates Cash Management/Treasury operations with AP and AR to deliver efficient, controlled, and technology-enabled processes. The Sr. Manager is a front-line leader—coaches supervisors and technicians—and a disciplined process owner who standardizes workflows, leverages ERP/automation tools, and drives KPI-based performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

                The following duties are normal for this position.  These are not to be construed as exclusive or all-inclusive.  Other related duties may be required and assigned.

1. Lead, coach, and develop AP/AR supervisors and Cash Manager; set expectations, routines, and accountability.
2. Create cross-training and coverage plans to handle peak volumes, vacations, and system changes.
3. Foster a service-level mindset (SLAs) and continuous improvement culture across the team.
4. From time-to-time evaluate team workload and adjustments to structure to ensure adequate support and resources
5. Own end-to-end AP processing (invoice intake, validation, exceptions, approvals, payment runs) and vendor experience.
6. Own end-to-end AR processing (invoicing, cash application, deductions management, collections, dispute resolution) and customer experience.
7. Define and maintain standard operating procedures, RACI, and controls across AP/AR; enforce segregation of duties with support and collaboration of the Controller
8. Oversee daily cash positioning, bank reconciliations, and payment file integrity; manage bank portals/connectivity. Maximize efficiency and time of use of cash flowing in and out of the organization
9. Drive short-term cash forecasting in coordination with FP&A and Controller; optimize payment timing and collections to improve working capital trading off available early payment discounts with time-value of cash
10. Coordinate bank account administration, signatories, and treasury controls; support insurance and debt reporting as needed.
11. Deploy and govern automation (e.g. OCR/e-invoicing/RPA), vendor/customer portals, and ERP workflows (SAP preferred).
12. Utilize dashboards for DSO, DPO, invoice cycle time, automation rate, exception aging, and cash forecast accuracy.
13. Partner with IT to harden data governance, master data, and audit trails across P2P/O2C.
14. Ensure GAAP-compliant posting, reconciliations, and documentation for audits.
15. Implement fraud prevention measures (approval limits, vendor master controls, bank validation).
16. Own internal control remediation plans and monthly certification / reconciliations of key accounts.
17. Coordinate with Procurement on PO compliance and vendor onboarding; with Sales/Customer Service on billing and collections.
18. Coordinate with Sales/Customer Service on an efficient and collaborative approach on clearing trade deductions.
19. Align with FP&A and Controller on cash forecast process, close calendars and policy changes.
20. Communicate performance packs and action plans to the CFO/Controller regularly.
21. Own payment calendars and collection strategies; approve AP/AR process changes and business rules.
22. Authorize automation configurations and portal policies within governance frameworks.
23. Approve vendor/customer master changes and treasury control procedures within defined limits.

MINIMUM QUALIFICATIONS

Knowledge/Skills: 

• ERP proficiency (SAP preferred), vendor/customer portal experience, and strong Excel/BI skills.
• Hands-on, decisive frontline leader; clear communicator with strong coaching skills.
• Process-oriented and data-driven; comfortable with change management and standardization.
• High integrity and ownership mindset; bias for continuous improvement and customer/vendor service.

Ability to: 

• Ability to lead, develop, and hold teams accountable while fostering a collaborative, service-oriented culture.
• Ability to analyze financial and operational data to identify trends, risks, and opportunities for process improvement.
• Ability to prioritize competing demands and manage multiple deadlines in a fast-paced environment.
• Ability to drive change management initiatives, including system implementations, automation projects, and process standardization efforts.

Education and Experience: 

• Bachelor’s degree in finance, Accounting, Business, or related field; Associate Degree in combination with relevant, specific experience is acceptable. Professional certification (CPA/CMA/CTP) preferred.

Physical/Safety Requirements: 

• Tolerate extended periods of sitting at desk.
• Ambient noise is louder than a traditional office setting.