Opportunity for a Travel consultant to be part of a small and dedicated team. You will share knowledge, contribute to a collaborative working environment and play an important role in helping the team achieve its goals. By delivering personalised and professional service at every opportunity, you will help build long-term customer relationships and maintain the company's reputation for great customer care. This is a full time role , part time would also be considered minimum 30 hours.

The Job

Sell a wide range of leisure travel products including package holidays, tailor-made itineraries, cruises and touring holidays.
Achieve individual sales, profit and ancillary revenue targets.
Convert enquiries into bookings through excellent product knowledge and sales skills.
Deliver outstanding customer service throughout the customer journey.
Build long-term relationships with customers to encourage repeat business and referrals.
Identify opportunities to maximise booking value through upgrades and additional travel products.
Prepare quotations, itineraries and travel documentation accurately.
Process bookings, amendments and cancellations efficiently.
Maintain accurate customer records and booking files.
Handle customer payments in line with company procedures.
Ensure all bookings are administered to a high standard.
Work collaboratively with colleagues to achieve branch objectives.
Assist with marketing initiatives, supplier events and branch promotions.
Contribute to a professional, welcoming and customer-focused environment
Maintain a clean, tidy and professional branch environment at all times.
Ensure brochures, displays and promotional materials are well presented and up to date.
Assist with opening and closing procedures as required.
Keep personal workspaces and shared areas organised and presentable.
Support the smooth day-to-day running of the branch.
Undertake reasonable additional duties as requested.
Act as an ambassador for the business, maintaining high standards of professionalism and customer care.
Ensure all bookings comply with company procedures and relevant industry regulations, including ABTA, ATOL, Package Travel Regulations and GDPR.
Maintain accurate records and handle customer information confidentially

Skills Required

Previous retail travel sales experience.
Proven ability to sell holidays and achieve sales targets.
Strong destination and travel product knowledge.
Excellent customer service and relationship-building skills.
Confident communicator with excellent verbal and written skills.
Strong organisational skills and attention to detail.
Ability to work independently and as part of a team.
Competent user of travel booking systems and Microsoft Office

The Package

Salary £25,750 + Commission
Rotating shift with 2 others where everyone is required to work at least 1 Saturday in 3