About Us:
Hospitality New Zealand is a not-for-profit membership organisation dedicated to championing hospitality and serving our 2,500 members and communities across Aotearoa New Zealand. Our mission is to equip industry members with the tools, resources, partnerships, and knowledge to enhance their success and grow their businesses.
As a trusted body, we aim to unlock the full potential of the industry as a key driver of growth in the New Zealand economy. Hospitality New Zealand—championing the future of hospitality.
We're looking for a methodical, well-rounded professional to own day-to-day administration and Hospitality New Zealand's core platforms and events.
Our Values
Manaakitanga: We believe in the power of connection and exceptional hospitality experiences. We support our members through a united industry and strong membership.
Ōhanga: We provide the tools and partnerships to help our members succeed and add value to their businesses.
Whanaungatanga: We highlight the positive contributions of the hospitality sector to New Zealand’s communities and lifestyles.
Kaitiakitanga: We promote sustainable practices and advocate for the well-being of our communities.
Responsibilities
This role owns the day-to-day administration of Hospitality New Zealand's core systems and platforms — including Salesforce, event systems, and key partner platforms — ensuring reliable, well-managed infrastructure and reducing manual administrative load across the organisation through better tooling.
Event administration
You’ll run and input all event systems, including Humanitix and Events Air, for national events (owned by the COO) and regional events (owned by the relevant Regional Manager). This is an administration and systems-operation role, not one that owns event strategy or content.
Office support
You’ll round out the role with hands-on office administration, including:
Coordinating the Wellington office and supplies
Distributing incoming and outgoing mail
Arranging internal travel and accommodation for team events
Systems and platform administration
You’ll own the day-to-day administration of Salesforce, including user administration, reporting, resolving issues and liaising with our support partner. You’ll also manage system changes as directed by the Chief Operating Officer, and administer the Typsy Learning Management System and the awards programme platform, including supplier management.
You’ll also support the COO across a broader range of business systems, including:
Accounting and payment platforms (Xero and Stripe)
Website platform maintenance
Ongoing management of internal systems more generally
Desired Skills and Qualifications
Ability to use MS365 tools including - Microsoft Office, Word, PowerPoint and Excel.
Proficient in the use of Salesforce.
Hold a New Zealand Full Driver's Licence.
Hold the right to work in New Zealand with no restrictions.
Experience in the use of Monday.com or other similar project management tools.
Be able to travel within New Zealand when required.
Experience within this hospitality, tourism or similar industry/ies would be an advantage.
If you are a motivated and dedicated individual passionate about the hospitality industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
Hospitality New Zealand is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in shaping the hospitality industry's future and positively impacting businesses across the region!
Why Join Us?
At Hospitality New Zealand, you will be part of a dedicated team that is passionate about making a difference in the hospitality sector. We offer a supportive and dynamic work environment where your contributions will have a direct impact on the success of our members and the industry as a whole.
How to Apply:
Please submit your CV and cover letter outlining why you’re the perfect fit.
Applications close on 30 November 2026, however, please note, we may close this listing early if we find the right candidate.