About the role
The Digital Services Lead runs the Microsoft platform that the Motor Trade Association (MTA) and Auxo Software depend on every day. This is a hands-on technical leadership role. The Lead is the authority on how the platform is configured, secured and supported, and is accountable for the team delivering reliable, well-documented services. Roughly 70% of the role is technical work, with the balance spent leading and developing the team and working with stakeholders across MTA and Auxo.
Key responsibilities
Lead, coach and develop the Digital Shared Services team, setting clear expectations and building capability so the team can deliver without single points of failure
Plan and prioritise the team's work across operational support and improvement projects, so that agreed outcomes are delivered on time and to standard
Set and enforce standards for documentation, change control and operational procedures, so that work is repeatable and knowledge is retained
Act as the technical point of contact for the platform with business leaders at MTA and Auxo, translating needs into practical solutions and explaining risk and trade-offs in plain language
Manage vendor and partner relationships for the platform, holding suppliers to agreed service levels and escalating issues where needed
Provide authoritative advice to the CTO on platform direction, security posture, risk and investment
Manage identity and access across multiple tenants, including Entra ID configuration, Conditional Access, MFA, privileged access, and identity governance
Lead tenant consolidation as MTA grows, including tenant migrations, mailbox and SharePoint moves, and security uplift
Oversee endpoint and security operations, including Intune device management, Microsoft Defender, vulnerability and patch management, and incident response
Manage Azure estate in Australia East, including autoscaling Citrix virtual desktop farm, VM right-sizing, scaling tuning and cost management
About you
Deep technical expertise in Microsoft 365, Entra ID, Azure, Dynamics 365, Business Central and Power Platform
Proven experience leading technical teams and developing team capability
Strong understanding of identity and access management across multiple tenants
Experience with Intune device management and Microsoft Defender
Proficiency in Azure infrastructure and cost optimisation
Knowledge of security stnadards including ISO27001 / NZISM / NIST / OWASP (pick atleast one)
Experience with business applications including Dynamics 365
Familiarity with integration platforms and data quality management
Ability to translate technical concepts for business stakeholders
Experience managing vendor relationships and holding partners to SLAs