Host – Island Direct Full-time and Casual Roles Available
Join our Crew on the Hauraki Gulf
Island Direct is a growing passenger ferry operator connecting Auckland's CBD with the beautiful Waiheke Island. As we expand our fleet and services, we're seeking enthusiastic, safety-focused Qualified Deckhands who take pride in the service they deliver and thrive in a fast-paced marine environment.
The Role
As a Host, you are the face of Island Direct – the first team member passengers see when boarding and the last when they leave. Your role combines hospitality and safety, ensuring every journey is safe, welcoming, and memorable.
Key Responsibilities
Greet, scan, and board passengers in a friendly and professional manner.
Ensure the passenger manifest is accurate and all bookings are up to date.
Assist the Skipper with safe vessel operations.
Support the Deckhand with lines, ropes, and gangway handling during berthing and departures.
Operate the onboard café and bar, including preparing and serving coffee, food, and beverages.
Maintain the cleanliness and presentation of the café, passenger areas, and vessel.
Ensure the proper use, cleaning, and maintenance of onboard hospitality equipment.
Prepare consistently high-quality coffee and beverages.
Train and support other crew members in hospitality procedures and equipment use.
Deliver exceptional customer service while ensuring passenger comfort and safety.
Comply with all health and safety, food safety, and alcohol licensing requirements.
Skills & Experience
Current Duty Manager's Certificate and LCQ (mandatory).
Barista or hospitality experience is highly desirable.
Excellent customer service and communication skills.
Positive team player with a can-do attitude.
Able to work in a fast-paced, dynamic, on-water environment.
Flexible and available to work rostered shifts, including weekends and public holidays.
Roster and Hours
Island Direct operates a rotating shift roster to support our daily ferry services across the Hauraki Gulf. Island Direct operates an extended service schedule, requiring shift availability from 5:00am until 2:00am. This rotation includes coverage for weekends and public holidays. Additional hours may be available based on operational demand
What We Offer
Competitive remuneration commensurate with experience
A supportive, professional team committed to excellence
The opportunity to work on one of New Zealand's most iconic waterways
Complimentary hot beverages before, during, and after your shift, plus 50% off café items
Free ferry travel for leisure use (full-time employees)
Car parking at Te Whero Island on working days
Ongoing training and development opportunities as our fleet and operations grow
We look forward to hearing from you.