JOB SUMMARY:

The Manager of Behavioral Health Housing is responsible for the supervision, administration, and coordination of Permanent Supportive Housing (PSH) services for individuals with Serious Mental Illness (SMI) and Co-Occurring Disorders and PSH for Pregnant and Parenting Women (PPW). The position oversees program staff, service delivery, housing stability initiatives, and compliance with DBHDS, Medicaid, grant, and agency requirements. The Manager promotes recovery-oriented, trauma-informed, and person-centered services that support housing retention, self-sufficiency, and improved behavioral health outcomes.

ESSENTIAL FUNCTIONS:

1. Program Management: Manage the daily operations of Permanent Supportive Housing and Pregnant and Parenting Women housing programs. Monitor program capacity, referrals, admissions, housing placements, and service utilization. Monitor program outcomes and implement strategies to improve performance and participant success.
2. Staff Supervision: Provide direct supervision to housing specialists, case managers, peer support staff, and other assigned personnel, participating in recruitment, onboarding, and retention efforts. Conduct employee training, coaching, performance evaluations, and professional development activities. Ensure staff maintain required certifications, competencies, and documentation standards.
3. Housing Stability and Service Coordination: Assist individuals in obtaining and maintaining safe, affordable, community-based housing. Monitor participant progress toward individualized recovery and housing goals. Ensure services are responsive to the unique needs of individuals with serious mental illness, co-occurring disorders, and pregnant and parenting women.
4. Housing Resource Development: Develop and maintain positive working relationships with landlords, property managers, housing authorities, and community housing providers. Identify and expand housing opportunities throughout the service area. Assist in resolving landlord concerns and tenancy issues. Advocate for participants experiencing housing barriers or discrimination.
5. Compliance and Quality Assurance: Ensure compliance with DBHDS regulations, Medicaid requirements, grant agreements, and agency policies. Monitor service documentation, EHR, and housing records for accuracy and completeness. Conduct quality assurance reviews and implement corrective actions as necessary. Prepare reports and maintain records required by funding sources and agency leadership. Participate in program audits, site visits, and accreditation activities.
6. On-Call and Emergency Housing Response: Coordinate and participate in the housing services on-call system to ensure timely response to housing-related emergencies. Provide consultation and support to staff responding to after-hours housing crises. Ensure appropriate follow-up occurs following housing emergencies, critical incidents, or participant crises.
7. Financial and Administrative Responsibilities: Monitor program expenditures and resource utilization. Assist with budget development and management. Track program performance measures and outcome data. Prepare reports for agency leadership and funding sources. Support grant implementation and contract compliance activities.
8. Community Collaboration: Represent the agency at community meetings, housing coalitions, and interagency partnerships. Collaborate with local governments, healthcare organizations, social service agencies, and housing providers. Promote awareness of housing services and recovery-oriented supports available through the agency.

QUALIFICATIONS:

• Knowledge of supportive housing principles, Housing First practices, behavioral health services, and recovery-oriented care.
• Knowledge of Serious Mental Illness, Co-Occurring Disorders, homelessness, and housing instability.
• Familiarity with DBHDS regulations, Medicaid-funded services, and housing-related funding programs.
• Ability to supervise staff and manage multiple priorities across programs.
• Strong organizational, communication, and problem-solving skills.
• Ability to establish productive relationships with participants, staff, landlords, and community partners

EXPERIENCE/EDUCATION REQUIRED:

• Bachelor's degree in Human Services, Social Work, Psychology, Counseling, Public Administration, or a related field required; Master's degree preferred.
• Three to five years of experience in behavioral health, supportive housing, case management, or human services.
• Supervisory experience preferred.
• Valid state driver's license and ability to travel throughout the Mount Rogers Community Services service area.

Mount Rogers Community Services is an Equal Opportunity Employer