We are seeking a friendly, customer-focused and detail-oriented Receptionist to join the team at Scenic Suites & Heartland Hotel Queenstown! If you enjoy creating memorable guest experiences, thrive in a fast-paced environment and take pride in delivering exceptional service, we’d love to hear from you!

Hotel: Scenic Suites & Heartland Hotel Queenstown
Location: 27 Stanley Street, Queenstown 9300
Employment Type: Full-time permanent position.
Hours of Work: Guaranteed 40 hours per week, on a rotating roster, including weekends.
Shift times: between 7:00am - 3:30pm and 2:30pm - 11:15pm
Wage Rate: $26 -$28 per hour
Explore: https://www.scenichotelgroup.co.nz/queenstown/heartland-hotel-queenstown/

Key Tasks & Responsibilities:

Meeting and greeting guests, and managing the process of checking guests in and out of the hotel, including verifying identification, processing payments, and providing room keys.
Assisting with reservations on a day-to-day basis.
Handling phone calls and emails, taking messages, and responding to guest inquiries or concerns
Providing information on local attractions, dining options, transportation, and other services.
Handling guest complaints or escalating them to the appropriate department for resolution.
Ensuring that reception and public areas are kept clean and tidy.
Performing administrative tasks such as receiving and sorting mail.

Preferred Skills & Experience:

1-2 years relevant experience in a front office environment.
Fluency in additional languages (particularly Mandarin) would be advantageous
A relevant tertiary qualification in hospitality or related field would be an advantage.
An aptitude to learn new computer systems.
Flexbile availabiliy to work mornings, evenings and weekends.
Excellent interpersonal and communication skills.

Why Choose Scenic Hotel Group?

We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably

Now: We act fast “Now” for exceptional guest experiences

Right: We get it “Right” from the start, with ongoing training to elevate our service quality.

Together: We grow “Together” in a team that boosts guest experiences.

Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.

Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!

For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/