About the role

This role is ideal for someone who is passionate about hospitality, enjoys working with people, and has previous front office or hotel reception experience. The successful candidate will deliver warm, professional service to both corporate and leisure guests while helping ensure the smooth day-to-day operation of the reception desk. This position requires flexibility to work a rotating roster, including weekends and public holidays as required.

Key responsibilities

• Welcome and greet guests in a friendly and professional manner.

• Manage guest check-ins and check-outs efficiently using the property management system.

• Respond to guest enquiries, requests and concerns promptly and professionally.

• Manage accommodation bookings, reservations and related enquiries accurately.

• Promote hotel services and maximise booking opportunities where appropriate.

• Provide information about hotel facilities, services and local attractions.

• Coordinate with housekeeping and maintenance teams to ensure rooms are guest-ready.

• Process payments and manage cash and credit card transactions accurately.

• Verify guest accounts, billing details and payment information.

• Assist with reception administration, reporting and other front office duties.

• Provide after-hours assistance with escalated guest matters when rostered as the designated contact.

• Support other departments when required to ensure smooth hotel operations.

About you

• Previous front office or hotel reception experience, preferably within the accommodation industry.

• Strong customer service, communication and interpersonal skills.

• Good computer skills and the ability to learn hotel systems.

• Excellent attention to detail, particularly when handling reservations, payments and guest accounts.

• The ability to remain calm, organised and professional in a busy environment.

• Strong problem-solving skills and the ability to work independently as well as part of a team.

• Flexibility to work a rotating roster, including weekends and public holidays as required.

• A reliable, punctual and positive work ethic.

• Valid working rights in New Zealand.

Benefits

• Competitive pay.

• On-site staff parking.

• The opportunity to work with a supportive and professional team.

• The opportunity to develop your hospitality and front office skills.

Applicants must have valid work rights in New Zealand.

If you are enthusiastic about hospitality and enjoy creating positive guest experiences, we would love to hear from you.